kfcrocker at lbl
Nov 13, 2009, 8:14 AM
Post #4 of 4
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Kim,
I wrote up a User's guide AND an Admin Guide (someone who manages
permissions & the tickets for a queue) for us. It's for 3.6.4. We're
testing 3.8.6 now and when I'm through, I'll be updating it. If you're
interested, that is.
Kenn
LBNL
On 11/12/2009 2:45 PM, Kimberly McKinnis wrote:
>
> Aha, didn't see that in the pdf howto I was reading. Thanks!
>
>
>
> I don't suppose anyone knows of a good document about rtfm
> permissions? I want a user to be able to search on articles
> themselves, but not be able to create articles. Everytime I grant "see
> class", they are able to create articles themselves. But only having
> "show article" isn't allowing them to do searches. Thanks!
>
>
>
> ------------------------------------------------------------------------
>
> *From:* Ken Crocker [mailto:kfcrocker [at] lbl]
> *Sent:* Thursday, November 12, 2009 2:30 PM
> *To:* Kimberly McKinnis
> *Cc:* rt-users [at] lists
> *Subject:* Re: [rt-users] how to re-order custom fields?
>
>
>
> Kimberly,
>
> Global CF's come before "Queue" CF's. To set the sequence of how a CF
> shows up in a ticket, you have to set that on a queue by queue basis.
> So, you navigate thus:
>
> Configuration->Queues->(select the Queue)->Ticket Custom Fields. At
> that point, you move the CF's up or down as you desire. Make sure you
> erase your cache.
>
> Kenn
> LBNL
>
> On 11/12/2009 1:59 PM, Kimberly McKinnis wrote:
>
> How can I force the ordering of custom fields? The fields under RTFM
> Content seem to be showing up in an arbitrary order, that makes no
> sense to the user.
>
>
>
> ~~
>
> Kimberly McKinnis
>
> System Operations Engineer
>
> Service Provider Division, TiVo Inc
>
> 408-519-9607
>
>
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>
> &nb
> sp;
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>
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