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RT and Explorer 8 problem

 

 

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matteo at metatype

Nov 12, 2009, 4:06 AM

Post #1 of 2 (431 views)
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RT and Explorer 8 problem

Hi,

hope someone help me investigate this issue.

We have a 3.8.2 RT installation and we had
no problem so far.

Recently we have had reports regarding broken comments
on tickets (chewed up, incomplete, broken end of lines).

We've tried to narrow down the issue and seems to be
replicable with Internet Exporer 8.

This installation has been cleanly customized through
callbacks and we are fairly confident to not introduce
regressions in this area.

We have even tried to upload fckeditor to latest version
(2.6.5), but no cigar.

Does this rings any bell?

Thanks in advance,

-m

--
Matteo Centonza <matteo [at] metatype>
http://www.metatype.it
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


mfinn at nbutexas

Nov 12, 2009, 6:49 AM

Post #2 of 2 (403 views)
Permalink
Re: RT and Explorer 8 problem [In reply to]

Sounds like the IE problem we tracked down earlier this year -- it is
related to signatures and the rich-text editor. Try removing the
signature from your preferences, and see if that fixes it. If so, the
problem has been resolved as of 3.8.3 and newer.

Sincerely,
Mike

-----Original Message-----
From: rt-users-bounces [at] lists
[mailto:rt-users-bounces [at] lists] On Behalf Of Matteo
Centonza
Sent: Thursday, November 12, 2009 6:06 AM
To: rt-users [at] lists
Subject: [rt-users] RT and Explorer 8 problem

Hi,

hope someone help me investigate this issue.

We have a 3.8.2 RT installation and we had
no problem so far.

Recently we have had reports regarding broken comments
on tickets (chewed up, incomplete, broken end of lines).

We've tried to narrow down the issue and seems to be
replicable with Internet Exporer 8.

This installation has been cleanly customized through
callbacks and we are fairly confident to not introduce
regressions in this area.

We have even tried to upload fckeditor to latest version
(2.6.5), but no cigar.

Does this rings any bell?

Thanks in advance,

-m

--
Matteo Centonza <matteo [at] metatype>
http://www.metatype.it
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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