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"Ticket creation failed" after I deleted support queue

 

 

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johndchapman at hotmail

Nov 12, 2009, 3:34 AM

Post #1 of 2 (433 views)
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"Ticket creation failed" after I deleted support queue

Hi,

I set up some new queues, and I didn't need the (default?) "support queue
anymore. So I deleted it.

Then I get "Ticket creation failed" anytime I try and email RT. Manual
ticket creation within the GUI works though, (although it goes to a queue
when I don't want it to).

I tried recreating "support" and also "Support", but no joy. Any ideas how
I can fix this?

Thanks
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JoopvandeWege at mococo

Nov 12, 2009, 3:44 AM

Post #2 of 2 (403 views)
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Re: "Ticket creation failed" after I deleted support queue [In reply to]

John David Chapman wrote:
> Hi,
>
> I set up some new queues, and I didn't need the (default?) "support queue
> anymore. So I deleted it.
>
> Then I get "Ticket creation failed" anytime I try and email RT. Manual
> ticket creation within the GUI works though, (although it goes to a queue
> when I don't want it to).
>
Check your rt-mailgate command in /etc/aliases

Regards,

Joop

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