Mailing List Archive: Request Tracker: Users

Search Results Display

Index | Next | Previous | View Threaded

b-waller at onu

Nov 10, 2009, 11:05 AM

Post #1 of 3 (504 views)
Permalink

Search Results Display

I have been looking all over the net and can't find an answer. Here is
what my problem is: When I do a search I want the results to include
the Requestors Address1 field, but cannot figure out how to make it
display. I figured out how to make custom fields display, but not
Requestor.Address1. Any help would be greatly appreciated.

Thank you,

Brad Waller

ktm at rice

Nov 10, 2009, 11:28 AM

Post #2 of 3 (460 views)
Permalink

Re: Search Results Display [In reply to]

On Tue, Nov 10, 2009 at 02:05:40PM -0500, Waller, Bradley wrote:
> I have been looking all over the net and can't find an answer. Here is
> what my problem is: When I do a search I want the results to include
> the Requestors Address1 field, but cannot figure out how to make it
> display. I figured out how to make custom fields display, but not
> Requestor.Address1. Any help would be greatly appreciated.
>
>
>
> Thank you,
>
>
>
>
>
> Brad Waller
>

One idea: You can populate a CF on creation that you can then
display in a search.

Ken
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

jpierce at cambridgeenergyalliance

Nov 10, 2009, 11:51 AM

Post #3 of 3 (473 views)
Permalink

Re: Search Results Display [In reply to]

On Tue, Nov 10, 2009 at 14:05, Waller, Bradley <b-waller [at] onu> wrote:
> I have been looking all over the net and can’t find an answer. Here is what
> my problem is: When I do a search I want the results to include the
> Requestors Address1 field, but cannot figure out how to make it display. I
> figured out how to make custom fields display, but not Requestor.Address1.
> Any help would be greatly appreciated.
Alas, user data is not generally accessible in the system.

I believe I recently shared a modification we've made to Results.TSV
to include requestor info there. You could adapt and merge that into a
custom version of Results.html
--
Cambridge Energy Alliance: Save money. Save the planet.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Index | Next | Previous | View Threaded

Interested in having your list archived? Contact Gossamer Threads