jrummel at imapp
Nov 9, 2009, 1:57 PM
Post #1 of 1
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Auto-creating a child ticket based on a custom field.
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Hi All,
Here's what I'm looking to do:
I have a queue called "Data Analysis". In this queue, there is a ticket
custom field called "Progress".
When someone changes the "Progress" custom field on the ticket to "Request
Data", I want a child ticket created in the "Data Acquisition" queue and the
owner set to "Sarah".
Could someone please help me out with this? Thanks so much!
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