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Multiple attachments in 3.8.6

 

 

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mvdwesthuizen at alldata

Nov 9, 2009, 8:10 AM

Post #1 of 2 (433 views)
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Multiple attachments in 3.8.6

Hi all,



Recently upgraded from 3.8.5, on both our production and development
servers. Having trouble trying to add multiple attachments via the GUI.
Uploading a single attachment is no problem, but when using "Add more
files", the second just replaces the first attachment. It applies to
both comments and correspondence, when replying to a certain transaction
or just on the ticket. Sending in multiple attachments via mail works
flawlessly... Looking at the change log and "diffing" some relevant
files, there doesn't seem to be anything that could have caused this
behaviour, only some (what appear to be) encoding changes to
'Ticket/Attachment/dhandler' (no changes to
'SelfService/Attachment/dhandler').



Both are virtual machines running FreeBSD 7.1, Apache2, mod_perl2 and
MySQL 5.1



Anyone else experienced this behaviour?



Kind regards and thanks in advance



Matt


jesse at bestpractical

Nov 9, 2009, 9:06 AM

Post #2 of 2 (403 views)
Permalink
Re: Multiple attachments in 3.8.6 [In reply to]

On Mon, Nov 09, 2009 at 05:10:38PM +0100, Matt van der Westhuizen wrote:
> Hi all,

Try this:

http://lists.bestpractical.com/pipermail/rt-users/2009-November/062157.html
>
>
>
> Recently upgraded from 3.8.5, on both our production and development
> servers. Having trouble trying to add multiple attachments via the GUI.
> Uploading a single attachment is no problem, but when using "Add more
> files", the second just replaces the first attachment. It applies to
> both comments and correspondence, when replying to a certain transaction
> or just on the ticket. Sending in multiple attachments via mail works
> flawlessly... Looking at the change log and "diffing" some relevant
> files, there doesn't seem to be anything that could have caused this
> behaviour, only some (what appear to be) encoding changes to
> 'Ticket/Attachment/dhandler' (no changes to
> 'SelfService/Attachment/dhandler').
>
>
>
> Both are virtual machines running FreeBSD 7.1, Apache2, mod_perl2 and
> MySQL 5.1
>
>
>
> Anyone else experienced this behaviour?
>
>
>
> Kind regards and thanks in advance
>
>
>
> Matt
>

> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

--
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Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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