machiel.richards at gmail
Nov 9, 2009, 4:17 AM
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RT3.8.5 force fields to be entered
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Good day all....
Can someone please assist me ...
We are running RT-3.8.5 on RHEL4 and using MySQL database.
I would like to force users to enter certain fields such as
- Time worked
- Comments
- Subject
I tried to do this on the database level by setting these fields to "not
null", however this does not work as it seems the software does not enter a
null for a blank field but rather an empty space.
Does anybody know of a way to enforce these settings?
Your help is much appreciated.
Regards
Machiel
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