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Missing menu items - show results etc.

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bjoern.schulz at desy

Nov 6, 2009, 5:03 AM

Post #1 of 11 (842 views)
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Missing menu items - show results etc.

Hi RT-Users,

after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu
(on the left side) the items 'Show Results' and ' Bulk Update and
'graph' after picking a ticket from a search result list.
The last search is deleted too.
Is this a new feature?

Cheers,
-björn
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jpierce at cambridgeenergyalliance

Nov 6, 2009, 7:10 AM

Post #2 of 11 (803 views)
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Re: Missing menu items - show results etc. [In reply to]

> after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu
> (on the left side) the items 'Show Results' and ' Bulk Update and
> 'graph' after picking a ticket from a search result list.
> The last search is deleted too.
> Is this a new feature?
Odd. I tried this from home (Firefox 3/Kubuntu) and had the same
issue. Here at work (FF 3/Vista) it's fine...
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jesse at bestpractical

Nov 6, 2009, 8:18 AM

Post #3 of 11 (804 views)
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Re: Missing menu items - show results etc. [In reply to]

On Fri, Nov 06, 2009 at 02:03:10PM +0100, Bjoern Schulz wrote:
> Hi RT-Users,
>
> after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu
> (on the left side) the items 'Show Results' and ' Bulk Update and
> 'graph' after picking a ticket from a search result list.
> The last search is deleted too.
> Is this a new feature?

It's certainly not. Just at a guess, are you using RT's WebExternalAuth?
(is that variable set to true in your RT_SiteConfig.pm?) If so, is
WebExternalAuthContinuous set to true as well?
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jpierce at cambridgeenergyalliance

Nov 6, 2009, 8:21 AM

Post #4 of 11 (808 views)
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Re: Missing menu items - show results etc. [In reply to]

> It's certainly not. Just at a guess, are you using RT's WebExternalAuth?

We aren't here. Though admittedly, this is an sort of thing to be
browser-specific, but it's definitely what I saw. I can recheck this
evening.

--
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jesse at bestpractical

Nov 6, 2009, 8:22 AM

Post #5 of 11 (810 views)
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Re: Missing menu items - show results etc. [In reply to]

On Fri, Nov 06, 2009 at 11:21:01AM -0500, Jerrad Pierce wrote:
> > It's certainly not. Just at a guess, are you using RT's WebExternalAuth?
>
> We aren't here. Though admittedly, this is an sort of thing to be

"an odd", I assume.

> browser-specific, but it's definitely what I saw. I can recheck this
> evening.

Note also that clicking on a ticket from a list on the homepage
_doesn't_ set search context. Which means you wouldn't have those menu
items.

-j
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jpierce at cambridgeenergyalliance

Nov 6, 2009, 8:24 AM

Post #6 of 11 (809 views)
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Re: Missing menu items - show results etc. [In reply to]

> "an odd", I assume.
Yes. Brain faster than fingers.

> Note also that clicking on a ticket from a list on the homepage
> _doesn't_ set search context. Which means you wouldn't have those menu
> items.
Nope, simple search (queue name) in both cases.
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jberry at frb

Nov 6, 2009, 9:42 AM

Post #7 of 11 (806 views)
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Re: Missing menu items - show results etc. [In reply to]

> On Fri, Nov 06, 2009 at 02:03:10PM +0100, Bjoern Schulz wrote:
> > Hi RT-Users,
> >
> > after upgrading from 3.8.4 to 3.8.6 we are missing in the ticket menu
> > (on the left side) the items 'Show Results' and ' Bulk Update and
> > 'graph' after picking a ticket from a search result list.
> > The last search is deleted too.
> > Is this a new feature?
>
> It's certainly not. Just at a guess, are you using RT's WebExternalAuth?
> (is that variable set to true in your RT_SiteConfig.pm?) If so, is
> WebExternalAuthContinuous set to true as well?

I can confirm your guess.

Yesterday we upgraded a test server to 3.8.6 and observed the same missing menu items. And we do set $WebExternalAuto=1

Today I added

Set($WebExternalAuthContinuous, 0);

and the menu items reappeared.

--
Jim Berry
Federal Reserve Board
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jpierce at cambridgeenergyalliance

Nov 7, 2009, 1:28 PM

Post #8 of 11 (791 views)
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Re: Missing menu items - show results etc. [In reply to]

False confirmation. It seems I switched from the production to
development servers (3.8.1 to 3.8.6) while looking at the ticket page
rather than the search results...

--
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sven.sternberger at desy

Nov 9, 2009, 1:00 AM

Post #9 of 11 (782 views)
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Re: Missing menu items - show results etc. [In reply to]

Hello!

On Fri, 2009-11-06 at 11:18 -0500, Jesse Vincent wrote:
> It's certainly not. Just at a guess, are you using RT's WebExternalAuth?

Yes we using WebExternalAuth with mod_auth_kerb

> (is that variable set to true in your RT_SiteConfig.pm?) If so, is
> WebExternalAuthContinuous set to true as well?

It was set true in RT_Config, after I set it to false, the "Show Result"
links now appear again in the left toolbar.

I'm not sure if I understand the implication. Does it mean that RT now
checks credentials once per session? I get a cookie and afterwards
as long as I have this cookie there will be no mod_auth* communication

best regards and thanks for your help!

sven

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jesse at bestpractical

Nov 9, 2009, 7:19 AM

Post #10 of 11 (774 views)
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Re: Missing menu items - show results etc. [In reply to]

> It was set true in RT_Config, after I set it to false, the "Show Result"
> links now appear again in the left toolbar.
>
> I'm not sure if I understand the implication. Does it mean that RT now
> checks credentials once per session? I get a cookie and afterwards
> as long as I have this cookie there will be no mod_auth* communication

That is correct. This is a new option in 3.8.6. The issue you're running
into is clearly a bug that we need to fix for 3.8.7. But the workaround
should be ok for now, I hope.

>
> best regards and thanks for your help!
>
> sven
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

--
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bjoern.schulz at desy

Nov 9, 2009, 7:31 AM

Post #11 of 11 (776 views)
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Re: Missing menu items - show results etc. [In reply to]

Hi Jesse!

>
> That is correct. This is a new option in 3.8.6. The issue you're running
> into is clearly a bug that we need to fix for 3.8.7. But the workaround
> should be ok for now, I hope.

It's ok!

Thx,
Björn
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