jbaker at wgm
Nov 9, 2009, 6:32 AM
Post #3 of 3
(101 views)
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Re: WebPath in search results cached somewhere
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I found it, it was actually is the saved search - it was somehow using
rt/ instead of _WebPath__ in old searches. I was able to identify the
searches in question by looking up in the Attributes table for
"SavedSearch" and "Pref-SearchDisplay" and sorting by "LastUpdated",
and identifying about the time where __WebPath__ was stored in the
"Advanced" tab of the search, and then going into each user's account
who had an entry prior to that date and re-creating the columns in the
search.
The only one that threw me for a loop was the "id" column, because I
couldn't get it to delete. I did finally get it to delete by adding a
new one first.
On Nov 9, 2009, at 3:57 AM, Aaron Guise wrote:
> RT_SiteConfig will have the configuration option you want to change.
>
> --
> Regards
>
> Aaron
>
> On Sat, Nov 7, 2009 at 9:39 AM, Jon Baker <jbaker[at]wgm.us> wrote:
> I'm migrating our RT to a dedicated system. On the old system, the
> path to RT was http://server/rt/, and so the WebPath variable was
> set to "/rt". On the new server, I am going to name the DNS
> rt.local so I don't want the extra /rt in the URL.
>
> I've got it working fine by dumping the DB from the old system and
> loading it on the new, right now the new DB is a slave to the old DB
> while I get the new server set up. The only thing that appears to
> not work correctly is the search results - when you click on a queue
> in the "quick search" or perform a search, it is still treating the
> WebPath as if it is "/rt" -
>
> Running RT 3.8.2 on both boxes.
>
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>
>
> --
> Regards,
>
> Aaron
>
--
Jon Baker
Systems Administrator
Church on the Move
1003 N 129th E Ave
Tulsa OK 74116
(918) 234-5656
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