rob.macgregor at gmail
Nov 6, 2009, 3:46 AM
Post #2 of 2
(90 views)
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Re: Email display name to match queue name/description
[In reply to]
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On Fri, Nov 6, 2009 at 09:02, b-boy <thys.kitshoff[at]rocketseed.com> wrote:
>
> Hi all
>
> I would like to setup my system so that when an agent responds to a ticket
> in a specific queue the email display name should be the queue name or
> description, currently it shows the agent name and surname.
>
> I have a feeling I need to edit the below line in RT_SiteConfig.pm but I
> cant find any documentation on it...
>
> Set($FriendlyFromLineFormat , "\"%s \" <%s>");
I've used the following at the top of the Template:
From: "{$Ticket->QueueObj->Description}"
<{$Ticket->QueueObj->CorrespondAddress}>
--
Please keep list traffic on the list.
Rob MacGregor
Whoever fights monsters should see to it that in the process he
doesn't become a monster. Friedrich Nietzsche
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