kfcrocker at lbl
Nov 4, 2009, 9:35 AM
Post #3 of 3
(380 views)
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Re: Problem with Custom fields not retaining the setting
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Simnon,
What stage are you using. "Transaction Create" or "Transaction Batch".
"Batch" is what you need to use.
Kenn
LBNL
On 11/4/2009 5:31 AM, Simon Dray wrote:
>
> RT 3.6.x
>
>
>
> Hi,
>
>
>
> I have a number of Customer fields which help track the status and
> other details of a ticket, when I use Customer fields or Basic to make
> changes the rest of the Customer fields get set back to their default
> state which is very very irritating does anyone know of a fix for
> this. This seems to occur more so with the Custom fields option in the
> ticket than the Basic although both do forget what was set in each
> custom field.
>
>
>
> Any help would be appreciated as I have support people moaning at me
> about it.
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>
>
>
> Regards Simon
>
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