wtopping at sigma-micro
Nov 4, 2009, 8:42 AM
Post #1 of 1
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Approval Tickets and e-mail
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I have the approval process working. Here is my template that creates
the 2 approval tickets in the __Approvals Queue.
===Create-Ticket: manager-approval
Depended-On-By: TOP
Subject: Approval of { $Tickets{'TOP'}->Subject( ) }
Queue: ___Approvals
Type: approval
Owner: manager[at]company.com
Content: Please review and approve or reject this change.
ENDOFCONTENT
===Create-Ticket: vp-approval
Depended-On-By: TOP
Depends-On: manager-approval
Subject: Approval of { $Tickets{'TOP'}->Subject( ) }
Queue: ___Approvals
Type: approval
Owner: director[at]company.com
Content: Please review and approve or reject this change.
ENDOFCONTENT
The only problem I have is that the notify e-mail that this sends out
does not have anyone in the from field.
From:
Sent: Wednesday, November 04, 2009 9:33 AM
To: Wes Topping
Subject: [helpdesk #43] New Pending Approval: Approval of Allow access
to production website data for SGI
Greetings,
There is a new item pending your approval: "Approval of Allow access to
production website data for SGI",
a summary of which appears below.
Please visit http://helpdesk/Approvals/Display.html?id=43
to approve or reject this ticket, or http://helpdesk/Approvals/ to
batch-process all your pending approvals.
------------------------------------------------------------------------
-
Please review and approve or reject this change.
Wes Topping
Director of Enterprise Technology
317.713.8687
317.631.6585 fax
wtopping[at]sigma-micro.com <mailto:email[at]sigma-micro.com>
www.sigma-micro.com <http://www.sigma-micro.com/>
Sigma Micro LLC, 6720 Parkdale Place, Indianapolis, IN 46254
Confidentiality Notice
<http://www.sigma-micro.com/emailconfidentialitynotice.shtml>
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