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Per-queue web branding

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aled.treharne at gmail

Nov 4, 2009, 3:06 AM

Post #1 of 6 (158 views)
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Per-queue web branding

Hi folks,

I couldn't find an answer to this anywhere, apologies if my google-fu
is failing me, but is it possible to set up the web interface to brand
queues differently?

I have a scenario where I want to run a version of RT, but since I'm
contracting for a number of clients, it would be useful to offer each
group of customers the appropriate client brand. I suppose it's almost
a hosted solution.

This is only for the customer view - the "internal" view onto the
system doesn't need to be branded. Although I could set up several
instances of RT, I'd like to be able to have one "view" onto all the
tickets for the engineers.

Thanks,
Aled.
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torsten.brumm at Kuehne-Nagel

Nov 4, 2009, 4:40 AM

Post #2 of 6 (144 views)
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Re: Per-queue web branding [In reply to]

Hi Aled,

possibly you should have a look onto RTx-BrandedQueues from BPS SVN

Torsten

Kuehne + Nagel (AG & Co.) KG, Geschaeftsleitung: Hans-Georg Brinkmann (Vors.), Dirk Blesius (Stellv.), Reiner Heiken (Stellv.), Bruno Mang, Alfred Manke, Christian Marnetté (Stellv.), Mark Reinhardt (Stellv.), Jens Wollesen, Rainer Wunn, Sitz: Bremen, Registergericht: Bremen, HRA 21928, USt-IdNr.: DE 812773878, Persoenlich haftende Gesellschaft: Kuehne & Nagel A.G., Sitz: Contern/Luxemburg Geschaeftsfuehrender Verwaltungsrat: Klaus-Michael Kuehne

-----Urspruengliche Nachricht-----
Von: rt-users-bounces[at]lists.bestpractical.com [mailto:rt-users-bounces[at]lists.bestpractical.com] Im Auftrag von Aled Treharne
Gesendet: Mittwoch, 4. November 2009 12:06
An: rt-users[at]lists.bestpractical.com
Betreff: [rt-users] Per-queue web branding

Hi folks,

I couldn't find an answer to this anywhere, apologies if my google-fu is failing me, but is it possible to set up the web interface to brand queues differently?

I have a scenario where I want to run a version of RT, but since I'm contracting for a number of clients, it would be useful to offer each group of customers the appropriate client brand. I suppose it's almost a hosted solution.

This is only for the customer view - the "internal" view onto the system doesn't need to be branded. Although I could set up several instances of RT, I'd like to be able to have one "view" onto all the tickets for the engineers.

Thanks,
Aled.
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aled.treharne at gmail

Nov 5, 2009, 3:06 AM

Post #3 of 6 (132 views)
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Re: Per-queue web branding [In reply to]

2009/11/4 Brumm, Torsten / Kuehne + Nagel / Ham MI-ID
<torsten.brumm[at]kuehne-nagel.com>:
> Hi Aled,
>
> possibly you should have a look onto RTx-BrandedQueues from BPS SVN

(apologies for duplicate email, reply-to all is your friend)

Hi Torsten,

Is that the same module as
http://search.cpan.org/dist/RT-Extension-BrandedQueues/? If so, that
looks great for email, but doesn't seem to help with the web
interface.

Ta,
Aled.
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aled.treharne at gmail

Nov 5, 2009, 3:09 AM

Post #4 of 6 (132 views)
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Re: Per-queue web branding [In reply to]

2009/11/4 Aled Treharne <aled.treharne[at]gmail.com>:
> Hi folks,
>
> I couldn't find an answer to this anywhere, apologies if my google-fu
> is failing me, but is it possible to set up the web interface to brand
> queues differently?
>
> I have a scenario where I want to run a version of RT, but since I'm
> contracting for a number of clients, it would be useful to offer each
> group of customers the appropriate client brand. I suppose it's almost
> a hosted solution.
>
> This is only for the customer view - the "internal" view onto the
> system doesn't need to be branded. Although I could set up several
> instances of RT, I'd like to be able to have one "view" onto all the
> tickets for the engineers.

So having thought about this a bit more, is it possible to set it up
so that users accessing the RT web interface via a specific apache
vhost only see a single queue?

I'm trying to get a customer view of many different support systems,
but only having one system in the back end.

Cheers,
Aled.
_______________________________________________
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Commercial support: sales[at]bestpractical.com

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torsten.brumm at googlemail

Nov 5, 2009, 4:00 AM

Post #5 of 6 (132 views)
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Re: Per-queue web branding [In reply to]

Hi Aled,
i think setting up a vhost for a single queue is not the best way. with rt
and special with all the possible options to enhance RT you can do almost
all you need. you can create a special page as example for each customer and
to show them only a single queue, you can handle this easy with RT Rights
system.

I think a good starting point for this is the RT Wiki.

Torsten

2009/11/5 Aled Treharne <aled.treharne[at]gmail.com>

> 2009/11/4 Aled Treharne <aled.treharne[at]gmail.com>:
> > Hi folks,
> >
> > I couldn't find an answer to this anywhere, apologies if my google-fu
> > is failing me, but is it possible to set up the web interface to brand
> > queues differently?
> >
> > I have a scenario where I want to run a version of RT, but since I'm
> > contracting for a number of clients, it would be useful to offer each
> > group of customers the appropriate client brand. I suppose it's almost
> > a hosted solution.
> >
> > This is only for the customer view - the "internal" view onto the
> > system doesn't need to be branded. Although I could set up several
> > instances of RT, I'd like to be able to have one "view" onto all the
> > tickets for the engineers.
>
> So having thought about this a bit more, is it possible to set it up
> so that users accessing the RT web interface via a specific apache
> vhost only see a single queue?
>
> I'm trying to get a customer view of many different support systems,
> but only having one system in the back end.
>
> Cheers,
> Aled.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales[at]bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

--
MFG

Torsten Brumm

http://www.brumm.me
http://www.elektrofeld.de

aled.treharne at gmail

Nov 5, 2009, 5:08 AM

Post #6 of 6 (132 views)
Permalink

Re: Per-queue web branding [In reply to]

2009/11/5 Torsten Brumm <torsten.brumm[at]googlemail.com>:
> Hi Aled,
> i think setting up a vhost for a single queue is not the best way. with rt
> and special with all the possible options to enhance RT you can do almost
> all you need. you can create a special page as example for each customer and
> to show them only a single queue, you can handle this easy with RT Rights
> system.

Hi Torsten,

Thanks for the reply. I'm going through a whole bunch of documents in
the wiki now. I'm still not 100% sure that what I've seen so far will
resolve my problem though - the mean reason being that I will need to
style each client's RT differently - so if a user of client A logs in,
he sees a different logo/colour scheme to that of a user of client B.

I can see lots of useful things here for limiting the viewing of
queues, creating custom dashboards, etc, but I'm not sure if I can
style like that. Also, it's possible that a user would be a customer
of both client A and client B but that user should not know that their
support portals are both being run by the same third party (us) if you
see what I mean.

Thanks,
Aled.

> I think a good starting point for this is the RT Wiki.
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