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Scrips and Graphics

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sergiocharpinel at gmail

Nov 3, 2009, 10:12 AM

Post #1 of 5 (169 views)
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Scrips and Graphics

Hi,

I have two questions:

The first one, I would like to not send e-mail to the requestor, but just in
a specific queue. Can I do this ? I couldnt remove the scrip from the
specific queue.

Second, How can I enable graphics in my RT ?

Thanks in advance.

--
Sergio Roberto Charpinel Jr.

jpierce at cambridgeenergyalliance

Nov 3, 2009, 11:02 AM

Post #2 of 5 (153 views)
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Re: Scrips and Graphics [In reply to]

On Tue, Nov 3, 2009 at 13:12, Sergio Charpinel Jr.
<sergiocharpinel[at]gmail.com> wrote:
> The first one, I would like to not send e-mail to the requestor, but just in
> a specific queue. Can I do this ? I couldnt remove the scrip from the
> specific queue.
Make the Autoreply template in that queue blank.

The book does a very good job of explaining basic configuration such as this.

> Second, How can I enable graphics in my RT ?
It is not at all clear what you mean here.
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kfcrocker at lbl

Nov 3, 2009, 11:32 AM

Post #3 of 5 (152 views)
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Re: Scrips and Graphics [In reply to]

Sergio,

Just Disable the Global scrip and create the autoreply on create in that
particular queue.

Kenn
LBNL

On 11/3/2009 10:12 AM, Sergio Charpinel Jr. wrote:
> Hi,
>
> I have two questions:
>
> The first one, I would like to not send e-mail to the requestor, but
> just in a specific queue. Can I do this ? I couldnt remove the scrip
> from the specific queue.
>
> Second, How can I enable graphics in my RT ?
>
>
> Thanks in advance.
>
> --
> Sergio Roberto Charpinel Jr.
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales[at]bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

sergiocharpinel at gmail

Nov 4, 2009, 4:32 AM

Post #4 of 5 (135 views)
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Re: Scrips and Graphics [In reply to]

Thanks for your reply guys,

Jerrad, which book do you mean?

About the graphics, when I go to the reports page, and make a report, it
says: Graphics are not available.
How can I enable them?

2009/11/3 Ken Crocker <kfcrocker[at]lbl.gov>

> Sergio,
>
> Just Disable the Global scrip and create the autoreply on create in that
> particular queue.
>
> Kenn
> LBNL
>
>
> On 11/3/2009 10:12 AM, Sergio Charpinel Jr. wrote:
>
> Hi,
>
> I have two questions:
>
> The first one, I would like to not send e-mail to the requestor, but just
> in a specific queue. Can I do this ? I couldnt remove the scrip from the
> specific queue.
>
> Second, How can I enable graphics in my RT ?
>
>
> Thanks in advance.
>
> --
> Sergio Roberto Charpinel Jr.
>
> ------------------------------
>
> _______________________________________________http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales[at]bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
>

--
Sergio Roberto Charpinel Jr.

jpierce at cambridgeenergyalliance

Nov 4, 2009, 7:04 AM

Post #5 of 5 (134 views)
Permalink

Re: Scrips and Graphics [In reply to]

> Jerrad, which book do you mean?
RT Essentials. It's mentioned in the signature of every list message.

>
> About the graphics, when I go to the reports page, and make a report, it
> says: Graphics are not available.
> How can I enable them?
Rebuild RT, satisfying the requisite dependencies e.g; GD & GraphViz
Charts or graphs would be clearer than "graphics"
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales[at]bestpractical.com

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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