torsten.brumm at googlemail
Nov 4, 2009, 4:49 AM
Post #2 of 2
(102 views)
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Re: Problem with approval queues and tickets
[In reply to]
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Hi Simon,
not sure if you fixed your problem already, but i think, the normal approval
tickets you can't find directly inside the approval queue, they are of type:
approval and not of type ticket. you can open them via ticket number or
approval screen.
Torsten
2009/11/3 Simon Dray <Simon.Dray[at]antplc.com>
> RT 3.6.x
>
> Centos OS
>
>
>
> Documentation referred to wiki ApprovalCreation and RT Essentials Book
>
>
>
> I have tried several options for the Queue (___Approvals) and my own queue,
> everything works as far as the ticket gets created, the approval ticket is
> created as well the only problem is it doesn’t show in the Queue, I can see
> the ticket which is referred to by it but not the approval ticket, when the
> approval ticket is opened the queue box says it’s in the correct queue. The
> process behind it works if I resolve the ticket the confirmation emails are
> sent etc, it’s just I can’t see the approval ticket.
>
>
>
> Someone please save my sanity I have spent the last 4 hours looking at
> this.
>
>
>
> Regards Simon
>
>
>
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--
MFG
Torsten Brumm
http://www.brumm.me
http://www.elektrofeld.de
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