jbarron at afsnetworks
Oct 30, 2009, 3:36 PM
Post #1 of 1
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Unable to Upgrade RT 3.6.6 to 3.8.x using MySQL 5.0.77 and provided database upgrade scripts
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Hello all,
I'm having quite the time upgrading RT from 3.6.6 to the last version.
I am following the readme and upgrading.mysql docs.
./configure runs fine
Make testdeps and fixdeps were also successful
Make upgrade ran with no errors
Coming up on the section about upgrading the database to 3.7.87 prior to
executing the SQL schema as detailed in the upgrading.mysql doc:
[root [at] help0 rt-3.8.6]# ./sbin/rt-setup-database --dba root
--prompt-for-dba-password --action upgrade
In order to create or update your RT database, this script needs to
connect to your mysql instance on localhost as root
Please specify that user's database password below. If the user has no
database
password, just press return.
Password:
Working with:
Type: mysql
Host: localhost
Name: rt3
User: rt_user
DBA: root
Enter RT version you're upgrading from: 3.6.6
Going to apply following upgrades:
* 3.7.1
* 3.7.3
* 3.7.10
* 3.7.15
* 3.7.19
* 3.7.81
* 3.7.82
* 3.7.85
* 3.7.86
* 3.7.87
* 3.8.0
* 3.8.1
* 3.8.2
* 3.8.3
* 3.8.4
* 3.8.6
Enter RT version if you want to stop upgrade at some point,
or leave it blank if you want apply above upgrades: 3.7.87
Going to apply following upgrades:
* 3.7.1
* 3.7.3
* 3.7.10
* 3.7.15
* 3.7.19
* 3.7.81
* 3.7.82
* 3.7.85
* 3.7.86
* 3.7.87
IT'S VERY IMPORTANT TO BACK UP BEFORE THIS STEP
Proceed [y/N]:y
Processing 3.7.1
DBI connect('dbname=rt3;host=localhost','rt_user',...) failed: Access
denied for user 'rt_user'@'localhost' (using password: YES) at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 106
Connect Failed Access denied for user 'rt_user'@'localhost' (using
password: YES)
at /home/jbarron/rt-3.8.6/sbin/../lib/RT.pm line 204
Using the user/pass specified in the script to connect directly to mysql
works fine so I'm not sure why its still failing on me. I've added all
the permissions for the rt_user and root user just to test, tried
running the script with no arguments except -action upgrade, and I'm
still stuck.
Thanks kindly,
Josh Barron
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