slake at bcssi
Oct 29, 2009, 7:46 AM
Post #4 of 5
(624 views)
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This works to strip out all the watchers, how to add back in the owner ?
I'm terrible at this hacking thing?
foreach my $address (
$self->TicketObj->QueueObj->Cc->MemberEmailAddresses ){
$self->TicketObj->SquelchMailTo($address);
}
-----Original Message-----
From: Jerrad Pierce [mailto:jpierce [at] cambridgeenergyalliance]
Sent: Thursday, October 29, 2009 10:33 AM
To: Seth Lake
Cc: RT-Users [at] lists
Subject: Re: [rt-users] Remove Watchers on Owner Change
On Thu, Oct 29, 2009 at 10:22, Seth Lake <slake [at] bcssi> wrote:
> Looking for a way (scrip?) to remove non-owner/requester/admin CCs on
> take or ownership change.
>
> We have a big group of CCs when a ticket comes in, once one of the
> helpdesk group takes the ticket I want the people that aren't directly
> involved out off the watchers list.
Look at my squelch remote recipients scrip as a starting point?
http://www.gossamer-threads.com/lists/rt/users/88831?nohighlight=1#88831
--
Cambridge Energy Alliance: Save money. Save the planet.
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