Login | Register For Free | Help
Search for: (Advanced)

Mailing List Archive: Request Tracker: Users

new status

 

 

Request Tracker users RSS feed   Index | Next | Previous | View Threaded


a.piaser at oieau

Oct 26, 2009, 2:53 AM

Post #1 of 3 (230 views)
Permalink
new status

Hello,

I added a new status "validation_RS" .
I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new
open validation_RS stalled));

It works : I see it on rt but I can't use it.
When I try to change the ticket's status with this status, RT
doesn't want : it tells me "Bad value for status".
Don't i forget to do something ?

Thanks,



--
Alexandre


_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales[at]bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


javoskam at uwaterloo

Oct 26, 2009, 4:37 AM

Post #2 of 3 (202 views)
Permalink
Re: new status [In reply to]

On 10/26/2009 05:53 AM, Alexandre PIASER wrote:
> Hello,
>
> I added a new status "validation_RS" .
> I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new
> open validation_RS stalled));
>
> It works : I see it on rt but I can't use it.
> When I try to change the ticket's status with this status, RT
> doesn't want : it tells me "Bad value for status".
> Don't i forget to do something ?
>
> Thanks,
>
>
It's too long - a status name is limited to 10 characters.

Jeff Voskamp
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales[at]bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


a.piaser at oieau

Nov 4, 2009, 5:12 AM

Post #3 of 3 (131 views)
Permalink
Re: new status [In reply to]

Thanks a lot.
It works fine now.

Alex



Jeff Voskamp a écrit :
> On 10/26/2009 05:53 AM, Alexandre PIASER wrote:
>> Hello,
>>
>> I added a new status "validation_RS" .
>> I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new
>> open validation_RS stalled));
>>
>> It works : I see it on rt but I can't use it.
>> When I try to change the ticket's status with this status, RT
>> doesn't want : it tells me "Bad value for status".
>> Don't i forget to do something ?
>>
>> Thanks,
>>
>>
> It's too long - a status name is limited to 10 characters.
>
> Jeff Voskamp
>

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales[at]bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Request Tracker users RSS feed   Index | Next | Previous | View Threaded
 
 


Interested in having your list archived? Contact lists@gossamer-threads.com
 
  Web Applications & Managed Hosting Powered by Gossamer Threads Inc.