ruslan.zakirov at gmail
Oct 22, 2009, 3:21 PM
Post #2 of 2
(336 views)
Permalink
|
|
Re: $MyRequestsLength and $MyTicketsLength
[In reply to]
|
|
Mauricio,
These options valid for RT 3.4 as I recall and were defining number of
tickets people see on the "RT at glance" page in "Tickets I own" and
"My requests" boxes respectively.
These days in 3.8 there is only one option, but people with rights can
control this option themself from the preferences page. System default
is $DefaultSummaryRows option in the config.
In 3.4 "RT At Glance" was semi-static and based on components. Now
it's based on saved searches and other saved components. All searches
respect this option.
On Fri, Oct 23, 2009 at 1:42 AM, Mauricio Tavares <raubvogel [at] gmail> wrote:
> Can anyone explain me what $MyTicketsLength and $MyRequestsLength
> actually do? The book states that
>
> $MyTicketsLength is the length of the owned tickets table on the
> front page. For some people, the default of 10 isn't big enough to get a
> feel for how much work needs to be done before you get some time off.
>
> $MyRequestsLength is the length of the requested tickets table on
> the front page.
>
> but those explanations still leave me in the dark.
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
--
Best regards, Ruslan.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
|
