ruslan.zakirov at gmail
Oct 22, 2009, 9:46 AM
Post #2 of 4
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Jerrard,
I believe there is a fix either in recent RT or DBIx::SB. Heavily
depends on DB, RT and DBIx::SB versions combination, tricky SQL.
On Thu, Oct 22, 2009 at 8:38 PM, Jerrad Pierce
<jpierce [at] cambridgeenergyalliance> wrote:
> Hi all,
>
> We've slowly been adding custom fields as our installation has matured,
> and I'm now trying to go back and tidy them up a bit but am running into
> trouble.
>
> 1) Changing the order of custom fields doesn't seem to affect existing
> tickets? (Even with logout/log-in, or cycling RT)
>
> 2) I had a custom field on several queues that has been superseded by
> a global CF of the same name, but I cannot seem to unselect the queue-
> specific version of the CF, which I am hoping would cause the field to heed
> its global ordering. If I disable the Ticket-CF, the field does not display at
> all in queues where the Ticket-CF was initially used...
>
> A cursory search turned up nothing in the usual places, nor the CustomFields
> table.
> --
> Cambridge Energy Alliance: Save money. Save the planet.
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--
Best regards, Ruslan.
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