karmaflux at gmail
Oct 16, 2009, 9:12 AM
Post #1 of 1
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RT sends 3 failure messages
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Hi folks,
We're using RT 3.6 here -- the packages from Debian lenny -- and I'm
curious if there's a 'right' way to handle our situation. We
authenticate users against LDAP. We've had spam problems in the past,
so we don't accept tickets via e-mail unless the user has logged into
the web interface and created their account ahead of time. The
problem comes when an unauthenticated user attempts to create a ticket
via e-mail.
RT sends back three error messages, with the following subject lines:
Could not load a valid user
User could not be created
User could not be loaded
*I* understand these errors, but they're useless to the hapless end
user, and I'd like to replace all three with one e-mail that explains
our policies and procedures.
Before I start digging around in the perl, I thought I'd check with
you and see if there's a better way.
Thanks for your time.
--
# Kurt H Maier
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