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RT 3.8.5 : User logged out on 'simple search' or ticket creation.

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Bevan.Bennett at ngc

Oct 5, 2009, 9:18 AM

Post #1 of 3 (493 views)
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RT 3.8.5 : User logged out on 'simple search' or ticket creation.

I'm trying to upgrade my installation to 3.8.5, but early testing showed
a rather odd bug that I don't see mentioned elsewhere in the list.

Once logged in, if a user goes to 'Simple Search', enters a numeric
search term, then presses enter, they are logged out and sent back to
the login screen.
Oddly, this does not occur if they search for a username or subject
term, or if they click the search button rather than pressing enter.
If they re-authenticate, they then go directly to the requested search
results.
This also applies to the search box on the home page, and happens reliably.

Worse, the same thing occurs whenever a user creates a new ticket.

Has anyone else run into this problem before? Any ideas where I could be
looking for the solution?

aaron at guise

Oct 15, 2009, 3:18 PM

Post #2 of 3 (403 views)
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Re: RT 3.8.5 : User logged out on 'simple search' or ticket creation. [In reply to]

Hi,
Did you complete all the actions in UPGRADING.mysql? If not then this will
cause the issue that you speak of.

--
Regards,

Aaron

On Tue, Oct 6, 2009 at 5:18 AM, Bennett, Bevan (IS)
<Bevan.Bennett [at] ngc>wrote:

> I'm trying to upgrade my installation to 3.8.5, but early testing showed
> a rather odd bug that I don't see mentioned elsewhere in the list.
>
> Once logged in, if a user goes to 'Simple Search', enters a numeric
> search term, then presses enter, they are logged out and sent back to
> the login screen.
> Oddly, this does not occur if they search for a username or subject
> term, or if they click the search button rather than pressing enter.
> If they re-authenticate, they then go directly to the requested search
> results.
> This also applies to the search box on the home page, and happens reliably.
>
> Worse, the same thing occurs whenever a user creates a new ticket.
>
> Has anyone else run into this problem before? Any ideas where I could be
> looking for the solution?
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

anikolaev at ot

Oct 15, 2009, 11:07 PM

Post #3 of 3 (405 views)
Permalink

Re: RT 3.8.5 : User logged out on 'simple search' or ticket creation. [In reply to]

Yep, something went wrong while upgrading. Make sure you've performed
all the steps mentioned in upgrading.mysql

Some time ago i had a similiar problem(while upgrading 3.0.12 -> 3.8.2,
now i have 3.8.4) - fixed by re-creating sessions table with:

CREATE TABLE `sessions` (
`id` char(32) NOT NULL,
`a_session` longblob,
`LastUpdated` timestamp NOT NULL default CURRENT_TIMESTAMP on update
CURRENT_TIMESTAMP,
PRIMARY KEY (`id`)
) ENGINE=MyISAM DEFAULT CHARSET=utf8

Pay attention to a_session, it must be longblob.

Bennett, Bevan (IS) пишет:
> I'm trying to upgrade my installation to 3.8.5, but early testing showed
> a rather odd bug that I don't see mentioned elsewhere in the list.
>
> Once logged in, if a user goes to 'Simple Search', enters a numeric
> search term, then presses enter, they are logged out and sent back to
> the login screen.
> Oddly, this does not occur if they search for a username or subject
> term, or if they click the search button rather than pressing enter.
> If they re-authenticate, they then go directly to the requested search
> results.
> This also applies to the search box on the home page, and happens reliably.
>
> Worse, the same thing occurs whenever a user creates a new ticket.
>
> Has anyone else run into this problem before? Any ideas where I could be
> looking for the solution?
>
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

-- Regards, Alex.

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Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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