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HTTPS - does it work - try again

 

 

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kbailey at freewayprojects

Oct 13, 2009, 11:06 PM

Post #1 of 3 (548 views)
Permalink
HTTPS - does it work - try again

Hi,

This time I'll finish the message

I've set up

support: support rt
# support: support kbailey nstone gpeter
rt: "|/usr/bin/rt-mailgate --queue support --action correspond --url
http://cyclone.example.com/rt"

in the aliases file.

RT version is:

ii request-tracker3.6 3.6.1-4

I'd like to use https://cyclone.example.com/rt

for the web address as it's more secure. Currently we haven't set up a
certificate on that address.

Does HTTPS work with RT? I had set this up but it didn't seem to work
properly.

Cheers,
--
*Kevin Bailey*
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com <http://www.freewayprojects.com/>
Email: kbailey [at] freewayprojects <mailto:kbailey [at] freewayprojects>
Phone: +44 (0)1752 267090


falcone at bestpractical

Oct 14, 2009, 6:09 AM

Post #2 of 3 (504 views)
Permalink
Re: HTTPS - does it work - try again [In reply to]

On Wed, Oct 14, 2009 at 07:06:03AM +0100, Kevin Bailey wrote:
> support: support rt
> # support: support kbailey nstone gpeter
> rt: "|/usr/bin/rt-mailgate --queue support --action correspond --url
> [1]http://cyclone.example.com/rt"
>
> in the aliases file.
>
> RT version is:
>
> ii request-tracker3.6 3.6.1-4
>
> I'd like to use [2]https://cyclone.example.com/rt
>
> for the web address as it's more secure. Currently we haven't set up a certificate on that
> address.

It isn't clear to me how you can have httpd enabled without a
certificate.

> Does HTTPS work with RT? I had set this up but it didn't seem to work properly.

I assume you're asking about https + rt-mailgate
Install Net::SSLeay and the perl library that rt-mailgate uses will be
able to connect to an https server.
If you add --debug to your rt-mailgate command, you may get useful
info about why it is failing for you

-kevin


kbailey at freewayprojects

Oct 15, 2009, 3:04 AM

Post #3 of 3 (493 views)
Permalink
Re: HTTPS - does it work - try again - SOLVED [In reply to]

Kevin Falcone wrote:
> On Wed, Oct 14, 2009 at 07:06:03AM +0100, Kevin Bailey wrote:
>
>> support: support rt
>> # support: support kbailey nstone gpeter
>> rt: "|/usr/bin/rt-mailgate --queue support --action correspond --url
>> [1]http://cyclone.example.com/rt"
>>
>> in the aliases file.
>>
>> RT version is:
>>
>> ii request-tracker3.6 3.6.1-4
>>
>> I'd like to use [2]https://cyclone.example.com/rt
>>
>> for the web address as it's more secure. Currently we haven't set up a certificate on that
>> address.
>>
>
> It isn't clear to me how you can have httpd enabled without a
> certificate.
>
>

The server has a self-signed certificate - which means it has to be OK'd
when using a browser.

>> Does HTTPS work with RT? I had set this up but it didn't seem to work properly.
>>
>
> I assume you're asking about https + rt-mailgate
> Install Net::SSLeay and the perl library that rt-mailgate uses will be
> able to connect to an https server.
> If you add --debug to your rt-mailgate command, you may get useful
> info about why it is failing for you
>
>

Thanks for that.

On Debian I added the package


libio-socket-ssl-perl

and the rt-mailgate is working.

Cheers,

Kevin

> -kevin
>
> ------------------------------------------------------------------------
>
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>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
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>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

--
*Kevin Bailey*
Director/Programmer - Freeway Projects Limited
Web: www.freewayprojects.com <http://www.freewayprojects.com/>
Email: kbailey [at] freewayprojects <mailto:kbailey [at] freewayprojects>
Phone: +44 (0)1752 267090

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