Login | Register For Free | Help
Search for: (Advanced)

Mailing List Archive: Request Tracker: Users

Implementing approval before correspond event

 

 

Request Tracker users RSS feed   Index | Next | Previous | View Threaded


andres at intecdom

Oct 15, 2009, 1:32 AM

Post #1 of 1 (387 views)
Permalink
Implementing approval before correspond event

Hi, we are setting up a system where we would like to be able to implement
a process of approval from a supervisor before every correspond event
initiated by ticket respondents. Would it be able to implement this with
scrips and templates? Would it require more than that? Any suggestions?

Thanks in advance,
--
Andrés
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Request Tracker users RSS feed   Index | Next | Previous | View Threaded
 
 


Interested in having your list archived? Contact Gossamer Threads
 
  Web Applications & Managed Hosting Powered by Gossamer Threads Inc.