rmeden at gmail
Oct 13, 2009, 8:07 AM
Post #2 of 3
(476 views)
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On 10/13/2009 9:05 AM, Kevin Bailey wrote:
> Hmmm... strange....
>
> I'm getting a response of 'Permission denied' when from an external
> client I'm trying to respond to a ticket.
>
> This was working OK - very unlike these sorts of systems to be
> inconsistant?!?
I really hate that error.. hard to troubleshoot, but here's what I
learned... (Hmmm I think I should put this in the wiki)
1. Email addresses are used for auto-created accounts. Make sure the
email address in a reply is the same as the original ticket.
2. If tickets are moved to a new queue, make sure that the "requestor"
group has privs to respond in new queue! ( this was our problem )
3. RT logs using the SYSLOG mechanism.... check your log for clues...
remember to focus on email addresses.
Robert
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