kfcrocker at lbl
Oct 12, 2009, 12:18 PM
Post #2 of 5
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Re: Can't see queue in "Quick Search" list
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Eric,
Have you "selected" that particular queue within the edit for that search?
Kenn
LBNL
On 10/12/2009 11:28 AM, Roode, Eric wrote:
> I am trying to create a "personal to-do list" queue, as on page 113 of
> the O'Reilly harrier book.
>
> I have created a queue, and granted "See Queue" to the Everyone
> group. Now ordinary users can see the queue in the "New Ticket In"
> drop-down box at the top-right corner of the home pae, but they cannot
> see the queue in the "Quick Search" table on the home page.
>
> What privilege am I missing?
>
> The "Privileged" system group has been granted "Create Ticket" and
> "OwnTicket" on the queue; the "Everyone" system group has been granted
> "See queue", and the "Requestor" role has been granted
> CommentOnTicket, DeleteTicket, ModifyTicket, ReplyToTicket,
> ShowOutgoingEmail, ShowTicket, ShowTicketComments, and TakeTicket.
>
> Thanks,
>
> Eric J. Roode
> Senior Enterprise Developer
> Barrack, Rodos & Bacine
> (215) 963–0600
>
>
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