william.graboyes at theportalgrp
Jul 28, 2009, 9:44 AM
Post #3 of 3
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Re: RTFM: Remove the [Lookup Host/IP] from tickets.
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Ruslan,
Thanks for the information. Worked like a charm.
For future usage:
Def file : $RTHOME/local/plugins/RT-IR/etc/RTIR_Config.pm
Variable: Set(@Active_MakeClicky, qw(MakeClicky stuff here));
Current: Set(@Active_MakeClicky, qw());
Thanks,
Bill
On Tue, Jul 28, 2009 at 9:20 AM, Ruslan Zakirov <ruslan.zakirov [at] gmail>wrote:
> It's RTIR's feature and can be adjusted using MakeClicky config
> option. I think these additional clicky things are defined in
> RTIR_Config.pm. You can set your clicky set via RT_SiteConfig.pm.
>
> On Tue, Jul 28, 2009 at 8:11 PM, William
> Graboyes<william.graboyes [at] theportalgrp> wrote:
> > Hello List,
> >
> > I have users complaining about the RTFM feature that adds inline links
> for
> > searching for other tickets by a host, while this is extremely useful, it
> > also renders the ticket text useless for copy/pasting. This is really a
> > lame question, but I have been digging for a while, and cannot find a way
> to
> > disable this feature.
> >
> >
> > Thanks,
> > Bill
> >
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>
>
>
> --
> Best regards, Ruslan.
>
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