Mailing List Archive: Request Tracker: Users

User overview like Quick search Queue overview

Index | Next | Previous | View Threaded

dieckhoff at bremskerl

Jan 13, 2009, 6:49 AM

Post #1 of 4 (621 views)
Permalink

User overview like Quick search Queue overview

Hi!

I'm searching for a way to get an overview over my support employees
(users with global right "OwnTicket"), looking like the Quick search
overview for queues.

So I can see the amount of new, opened and stalled tickets per user at a
glance. (best including the "Nobody" user)

Cherry on the cake would be a link of the username to a search "new,
opened or stalled AND username=" :)

Thanks for any advice,
Marco Dieckhoff

Attachments:

smime.p7s (3.57 KB)

elacour at easter-eggs

Jan 13, 2009, 7:07 AM

Post #2 of 4 (579 views)
Permalink

Re: User overview like Quick search Queue overview [In reply to]

On Tue, Jan 13, 2009 at 03:49:53PM +0100, Marco Dieckhoff wrote:
> Hi!
>
> I'm searching for a way to get an overview over my support employees
> (users with global right "OwnTicket"), looking like the Quick search
> overview for queues.
>
> So I can see the amount of new, opened and stalled tickets per user at a
> glance. (best including the "Nobody" user)
>
> Cherry on the cake would be a link of the username to a search "new,
> opened or stalled AND username=" :)
>

Here I do this another way, I use Dashboards function of rt 3.8 and put
in a dashboard graphs for new, open, stalled and resolved ticket per
user. If you don't have to many users, that can be enough.

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

dieckhoff at bremskerl

Jan 13, 2009, 7:45 AM

Post #3 of 4 (579 views)
Permalink

Re: User overview like Quick search Queue overview [In reply to]

Emmanuel Lacour schrieb:
> On Tue, Jan 13, 2009 at 03:49:53PM +0100, Marco Dieckhoff wrote:
>
>> Hi!
>>
>> I'm searching for a way to get an overview over my support employees
>> (users with global right "OwnTicket"), looking like the Quick search
>> overview for queues.
>>
>> So I can see the amount of new, opened and stalled tickets per user at a
>> glance. (best including the "Nobody" user)
>>
>> Cherry on the cake would be a link of the username to a search "new,
>> opened or stalled AND username=" :)
>>
>>
>
> Here I do this another way, I use Dashboards function of rt 3.8 and put
> in a dashboard graphs for new, open, stalled and resolved ticket per
> user. If you don't have to many users, that can be enough.
>

We're already using Dashboards like this, but it's a little bit "messy".
I'd prefer a "slim" solution showing only a little table Owner | New |
Open | Stalled.

But it looks like there is no "group by" in the built in search
mechanisms, except for creating graphs.

btw, is there a way to downsize search graph images?

--
Marco

Attachments:

smime.p7s (3.57 KB)

torsten.brumm at googlemail

Jan 24, 2009, 2:23 AM

Post #4 of 4 (514 views)
Permalink

Re: User overview like Quick search Queue overview [In reply to]

Hi Marco,
hope this is not too late, but some weeks ago i got something like this from
Erik Peterson via RT-USERS:

http://www.mail-archive.com/rt-users [at] lists/msg12385.html

This is working like a charme for us.

Torsten

2009/1/13 Marco Dieckhoff <dieckhoff [at] bremskerl>

> Emmanuel Lacour schrieb:
>
>> On Tue, Jan 13, 2009 at 03:49:53PM +0100, Marco Dieckhoff wrote:
>>
>>
>>> Hi!
>>>
>>> I'm searching for a way to get an overview over my support employees
>>> (users with global right "OwnTicket"), looking like the Quick search
>>> overview for queues.
>>>
>>> So I can see the amount of new, opened and stalled tickets per user at a
>>> glance. (best including the "Nobody" user)
>>>
>>> Cherry on the cake would be a link of the username to a search "new,
>>> opened or stalled AND username=" :)
>>>
>>>
>>>
>>
>> Here I do this another way, I use Dashboards function of rt 3.8 and put
>> in a dashboard graphs for new, open, stalled and resolved ticket per
>> user. If you don't have to many users, that can be enough.
>>
>>
>
> We're already using Dashboards like this, but it's a little bit "messy".
> I'd prefer a "slim" solution showing only a little table Owner | New | Open
> | Stalled.
>
> But it looks like there is no "group by" in the built in search mechanisms,
> except for creating graphs.
>
> btw, is there a way to downsize search graph images?
>
> --
> Marco
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

--
MFG

Torsten Brumm

http://www.torsten-brumm.de

Index | Next | Previous | View Threaded

Interested in having your list archived? Contact Gossamer Threads