KFCrocker at lbl
Aug 14, 2008, 10:38 AM
Post #3 of 4
(1025 views)
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Scott,
Queues are keyed by ID number, not name. The name field is merely a
reference or related field. When a ticket points to a queue, it points
to the id number and in your instance, that never changed. Searches,
however, may have the selection criteria referring to a name and in that
instance, the search needs to be changed.. It is probably your cache
that needs to be refreshed. Hope this helps.
Kenn
LBNL
On 8/14/2008 9:47 AM, scott smith wrote:
> Hi, I created a queue and later renamed it before any tickets were
> created in it. Now when any tickets *are* created in it, the old queue
> name is displayed in the edit page. Displaying the ticket shows the
> correct queue name. Searches display the correct queue name. It seems to
> be only the edit page that has this problem.
>
> Is this a known problem?
>
> I've attached a screenshot of the search results displaying the correct
> queue name, and the edit page displaying the incorrect (old) queue name.
>
> Thanks
>
> -scott
>
>
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