
KFCrocker at lbl
Jul 31, 2008, 2:06 PM
Post #1 of 1
(409 views)
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Status default on comment
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To list, I noticed that when selecting "Comment" on the "Modify Ticket" page, the ticket status defaults to "open" when in the "comment" screen. I would like the ticket status to just be what it is and not default to "open" or anything else. Where can I make that change? Thanks. Kenn LBNL _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales [at] bestpractical Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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