Jason.Doran at nuim
Jul 31, 2008, 8:19 AM
Views: 573
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Global scrips/templates vs queue specific scrips/templates
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Hi,
RT has global scrips that apply to all queues. Is there a way to leave
these scripts completely alone and simply to stop a global script from
running on a specific queue?
For example we have the following global scrip:-
Description: On Create Autoreply To Requestors
Condition: On Create
Action: Autoreply to Requestors
Template: Global template: Autoreply
Stage: Transaction Create
Suppose I have a queue that I want a slightly different Autoreply on.
How do I set things up so that all other queues get the standard
Autoreply, but a specific queue gets a different scrip/template only.
At the moment I get *two* emails when I submit to this other queue.
One from the global script/template and a queue specific one.
Is this even possible or is there a better way to do this? I know I
could disable the global script, but then I would have to have an
Autoreply setup for all other queues. Any help or just some pointers
would be great.
I am still getting my head around how RT works and I don't want to
make silly workflow decisions before rolling this out.
Regards,
Jason Doran,
National University of Ireland, Maynooth
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smime.p7s
Global scrips/templates vs queue specific scrips/templates
