Login | Register For Free | Help
Search for: (Advanced)

Mailing List Archive: Request Tracker: Users

BUG: UpdateCc and UpdateBcc silently ignore emails with no domain (RT3.8)

 

 

Request Tracker users RSS feed   Index | Next | Previous | View Threaded


mlongtin at dbsoft

Jul 30, 2008, 2:28 PM

Post #1 of 2 (458 views)
Permalink
BUG: UpdateCc and UpdateBcc silently ignore emails with no domain (RT3.8)

The bug:

If you enter this in CC field of the comment or reply screen:

Joe, jim [at] example



Jim will receive the email, Joe won't. And there will be nothing
whatsoever telling you about the missing email to Joe, because it will
have never been sent. Not even a trace in the database.



I was looking at fixing this, but there is no obvious way to report an
entry error in the Ticket/Update.html page. Is there something I should
do in ProcessUpdateMessage to indicate the data is wrong and cancel the
update? Or should I put validation before it even gets there?



Thanks



--

Mathieu Longtin

www.dbsoft.ca


jesse at bestpractical

Jul 31, 2008, 8:22 AM

Post #2 of 2 (419 views)
Permalink
Re: BUG: UpdateCc and UpdateBcc silently ignore emails with no domain (RT3.8) [In reply to]

This issue is the result of a change from Mail::Address to
Email::Address in RT's core libraries. We're working with the authors
of Email::Address to address the issue.

jesse

On Jul 30, 2008, at 5:28 PM, Mathieu Longtin wrote:

> The bug:
> If you enter this in CC field of the comment or reply screen:
> Joe, jim [at] example
>
> Jim will receive the email, Joe won’t. And there will be nothing
> whatsoever telling you about the missing email to Joe, because it
> will have never been sent. Not even a trace in the database.
>
> I was looking at fixing this, but there is no obvious way to report
> an entry error in the Ticket/Update.html page. Is there something I
> should do in ProcessUpdateMessage to indicate the data is wrong and
> cancel the update? Or should I put validation before it even gets
> there?
>
> Thanks
>
> --
> Mathieu Longtin
> www.dbsoft.ca
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com

Request Tracker users RSS feed   Index | Next | Previous | View Threaded
 
 


Interested in having your list archived? Contact Gossamer Threads
 
  Web Applications & Managed Hosting Powered by Gossamer Threads Inc.