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RT 3.8 beta 2 now available

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jesse at bestpractical

May 7, 2008, 2:05 PM

Post #1 of 9 (439 views)
Permalink

RT 3.8 beta 2 now available

We've integrated about 350 changes to RT in the last two months as
part of the big push toward RT 3.8.0. Many of those changes were made
to integrate features Best Practical has built or prototyped for
clients over the past several years. Below, please find the high-level
changelog for the differences between RT 3.7.81 and RT 3.7.85 (Beta 1
and Beta 2).

At this point, the known remaining work is mostly related to polishing
the new web-based installation mechanism and cleaning up small issues
as they're reported.

RT 3.7.85 is NOT RECOMMENDED for production use, however we strongly
urge you to deploy it in your testing environment and provide feedback
to help ensure that RT 3.8.0 is released soon and does what you need
when we release it.

http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz
http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz.sig

Best,
Jesse

Major new features:
* Designed a new default RT 3.8 visual style
* Added support for Rich text / HTML mail composition within RT
* Added support for batched email 'digests' (Weekly or daily)
as well as the ability for a user disable mail him or herself
* Added the ability for users to build multiple custom 'dashboards'
out of saved searches, saved graphs and saved charts and to mail
those dashboards as reports on a regular basis.
* Added a new, friendlier web-based installation system.
* Added a Graphviz based visualization of ticket relationships
* Added simple buttons to create new related tickets
* Added simple 'bookmarks'/'favorites' support for tickets
* Added the Ability to subscribe to iCalendar feeds of ticket
start/due
dates in Google Calendar / iCal.app
* Integrated "BrandedQueues" RT extension. Let you specify a
different
subject token per queue
* Integrated RT::Action::ExtractSubjectTag to better support
conversations
between multiple ticketing systems
* Integrated RT::Action::LinearEscalate
* Integrated RT::Action::NotifyGroup

Minor new features:
* EmailInput refactoring, for possible later autocompleter
* Clean up prototype/scriptaculous files
* more cleanups on mysql schema vs. charsets, update upgrade
script as well
* Allow "mailto:" links as nav menu items
* Adding a PreForking variant of our Standalone webserver.
(currently disabled)
* Applied a patch from Brian Nelson to add better display of
"large text"
custom fields.
* The "CreateTicket" widget now supports ticket bodies
* Added Dean Edwards "IE7.js" to make it easier to write cross-
browser styles
* Finally killed code duplicated between RT::EmailParser and
RT::InterfaceEmail

Attachments:

PGP.sig (0.18 KB)

gordon at cryologic

May 8, 2008, 4:53 PM

Post #2 of 9 (406 views)
Permalink

Re: RT 3.8 beta 2 now available [In reply to]

On Wed, Jan 16, 2008 at 12:02:52PM -0500, Yitzchak Schaffer wrote:
> Greetings:
>
> Has anyone added custom fields where the choices are taken from a query
> against an outside database, perhaps by modifying the RT code? I didn't
> see anything about this in the docs, and it didn't seem like "Include
> page" in the CF modification screen would be able to achieve this. If
> not, where should I look in the source code -
> share/html/Elements/EditCustomField seems like a good starting spot.

>That's a feature we've added for RT 3.8. If you're currently in
>development, you might want to start with RT 3.7 - we're trying to get
>3.8 ready for release now (though don't have a scheduled date)

Did this feature actually make it into 3.8? I haven't found reference to
it in the changelogs.

gordon

Jesse Vincent wrote:
> We've integrated about 350 changes to RT in the last two months as part
> of the big push toward RT 3.8.0. Many of those changes were made to
> integrate features Best Practical has built or prototyped for clients
> over the past several years. Below, please find the high-level changelog
> for the differences between RT 3.7.81 and RT 3.7.85 (Beta 1 and Beta 2).
>
> At this point, the known remaining work is mostly related to polishing
> the new web-based installation mechanism and cleaning up small issues as
> they're reported.
>
> RT 3.7.85 is NOT RECOMMENDED for production use, however we strongly
> urge you to deploy it in your testing environment and provide feedback
> to help ensure that RT 3.8.0 is released soon and does what you need
> when we release it.
>
>
> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz
> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz.sig
>
> Best,
> Jesse
>
>
> Major new features:
> * Designed a new default RT 3.8 visual style
> * Added support for Rich text / HTML mail composition within RT
> * Added support for batched email 'digests' (Weekly or daily)
> as well as the ability for a user disable mail him or herself
> * Added the ability for users to build multiple custom 'dashboards'
> out of saved searches, saved graphs and saved charts and to mail
> those dashboards as reports on a regular basis.
> * Added a new, friendlier web-based installation system.
> * Added a Graphviz based visualization of ticket relationships
> * Added simple buttons to create new related tickets
> * Added simple 'bookmarks'/'favorites' support for tickets
> * Added the Ability to subscribe to iCalendar feeds of ticket start/due
> dates in Google Calendar / iCal.app
> * Integrated "BrandedQueues" RT extension. Let you specify a different
> subject token per queue
> * Integrated RT::Action::ExtractSubjectTag to better support
> conversations
> between multiple ticketing systems
> * Integrated RT::Action::LinearEscalate
> * Integrated RT::Action::NotifyGroup
>
> Minor new features:
> * EmailInput refactoring, for possible later autocompleter
> * Clean up prototype/scriptaculous files
> * more cleanups on mysql schema vs. charsets, update upgrade script
> as well
> * Allow "mailto:" links as nav menu items
> * Adding a PreForking variant of our Standalone webserver.
> (currently disabled)
> * Applied a patch from Brian Nelson to add better display of "large
> text"
> custom fields.
> * The "CreateTicket" widget now supports ticket bodies
> * Added Dean Edwards "IE7.js" to make it easier to write
> cross-browser styles
> * Finally killed code duplicated between RT::EmailParser and
> RT::InterfaceEmail

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Community help: http://wiki.bestpractical.com
Commercial support: sales[at]bestpractical.com

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

jesse at bestpractical

May 8, 2008, 5:16 PM

Post #3 of 9 (413 views)
Permalink

Re: RT 3.8 beta 2 now available [In reply to]

On May 8, 2008, at 7:53 PM, gordon[at]cryologic.com wrote:

> On Wed, Jan 16, 2008 at 12:02:52PM -0500, Yitzchak Schaffer wrote:
>> Greetings:
>>
>> Has anyone added custom fields where the choices are taken from a
>> query
>> against an outside database, perhaps by modifying the RT code? I
>> didn't
>> see anything about this in the docs, and it didn't seem like "Include
>> page" in the CF modification screen would be able to achieve this. If
>> not, where should I look in the source code -
>> share/html/Elements/EditCustomField seems like a good starting spot.
>
>
>> That's a feature we've added for RT 3.8. If you're currently in
>> development, you might want to start with RT 3.7 - we're trying to
>> get
>> 3.8 ready for release now (though don't have a scheduled date)
>
>
>
> Did this feature actually make it into 3.8? I haven't found
> reference to
> it in the changelogs.

Have a look at lib/RT/CustomFieldValues/External.pm
>
>
> gordon
>
>
>
>
>
> Jesse Vincent wrote:
>> We've integrated about 350 changes to RT in the last two months as
>> part
>> of the big push toward RT 3.8.0. Many of those changes were made to
>> integrate features Best Practical has built or prototyped for clients
>> over the past several years. Below, please find the high-level
>> changelog
>> for the differences between RT 3.7.81 and RT 3.7.85 (Beta 1 and
>> Beta 2).
>>
>> At this point, the known remaining work is mostly related to
>> polishing
>> the new web-based installation mechanism and cleaning up small
>> issues as
>> they're reported.
>>
>> RT 3.7.85 is NOT RECOMMENDED for production use, however we strongly
>> urge you to deploy it in your testing environment and provide
>> feedback
>> to help ensure that RT 3.8.0 is released soon and does what you need
>> when we release it.
>>
>>
>> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz
>> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz.sig
>>
>> Best,
>> Jesse
>>
>>
>> Major new features:
>> * Designed a new default RT 3.8 visual style
>> * Added support for Rich text / HTML mail composition within RT
>> * Added support for batched email 'digests' (Weekly or daily)
>> as well as the ability for a user disable mail him or herself
>> * Added the ability for users to build multiple custom
>> 'dashboards'
>> out of saved searches, saved graphs and saved charts and to mail
>> those dashboards as reports on a regular basis.
>> * Added a new, friendlier web-based installation system.
>> * Added a Graphviz based visualization of ticket relationships
>> * Added simple buttons to create new related tickets
>> * Added simple 'bookmarks'/'favorites' support for tickets
>> * Added the Ability to subscribe to iCalendar feeds of ticket
>> start/due
>> dates in Google Calendar / iCal.app
>> * Integrated "BrandedQueues" RT extension. Let you specify a
>> different
>> subject token per queue
>> * Integrated RT::Action::ExtractSubjectTag to better support
>> conversations
>> between multiple ticketing systems
>> * Integrated RT::Action::LinearEscalate
>> * Integrated RT::Action::NotifyGroup
>>
>> Minor new features:
>> * EmailInput refactoring, for possible later autocompleter
>> * Clean up prototype/scriptaculous files
>> * more cleanups on mysql schema vs. charsets, update upgrade
>> script
>> as well
>> * Allow "mailto:" links as nav menu items
>> * Adding a PreForking variant of our Standalone webserver.
>> (currently disabled)
>> * Applied a patch from Brian Nelson to add better display of
>> "large
>> text"
>> custom fields.
>> * The "CreateTicket" widget now supports ticket bodies
>> * Added Dean Edwards "IE7.js" to make it easier to write
>> cross-browser styles
>> * Finally killed code duplicated between RT::EmailParser and
>> RT::InterfaceEmail
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales[at]bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

Attachments:

PGP.sig (0.18 KB)

tom at netspot

May 18, 2008, 12:18 AM

Post #4 of 9 (345 views)
Permalink

Re: RT 3.8 beta 2 now available [In reply to]

On 08/05/2008, at 6:35 AM, Jesse Vincent wrote:

> We've integrated about 350 changes to RT in the last two months as
> part of the big push toward RT 3.8.0. Many of those changes were
> made to integrate features Best Practical has built or prototyped
> for clients over the past several years. Below, please find the high-
> level changelog for the differences between RT 3.7.81 and RT 3.7.85
> (Beta 1 and Beta 2).
>
> At this point, the known remaining work is mostly related to
> polishing the new web-based installation mechanism and cleaning up
> small issues as they're reported.
>
> RT 3.7.85 is NOT RECOMMENDED for production use, however we strongly
> urge you to deploy it in your testing environment and provide
> feedback to help ensure that RT 3.8.0 is released soon and does what
> you need when we release it.
>
>
> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz
> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz.sig
>
> Best,
> Jesse

Jesse,

It seg faults for me on a dev box, RedHat Enterprise Linux 5 with Perl
5.10.0. This box was successfully running 3.6.6 with no issues and
only had a few dependencies which needed upgrading to pass a 3.7.85
'make testdeps'.

It dies in HTML::Mason::Request::alter_superclass(), called from
RT::Interface::Web::Request.

HTML::Mason v1.39
CGI v3.37

I'm also getting this error in the log:
[Sun May 18 05:43:40 2008] [warning]: Use of uninitialized value
$method in string ne at /usr/local/lib/perl5/site_perl/5.10.0/HTML/
Mason/Utils.pm line 40. (/usr/local/lib/perl5/site_perl/5.10.0/HTML/
Mason/Utils.pm:40)

Any ideas?

Regards,
Tom
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales[at]bestpractical.com

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

jesse at bestpractical

May 19, 2008, 9:35 PM

Post #5 of 9 (326 views)
Permalink

Re: RT 3.8 beta 2 now available [In reply to]

>>
>> Jesse
>
> Jesse,
>
> It seg faults for me on a dev box, RedHat Enterprise Linux 5 with
> Perl 5.10.0. This box was successfully running 3.6.6 with no issues
> and only had a few dependencies which needed upgrading to pass a
> 3.7.85 'make testdeps'.
>
> It dies in HTML::Mason::Request::alter_superclass(), called from
> RT::Interface::Web::Request.
>

When you install HTML::Mason, does it run and pass all its tests?

> HTML::Mason v1.39
> CGI v3.37
>
> I'm also getting this error in the log:
> [Sun May 18 05:43:40 2008] [warning]: Use of uninitialized value
> $method in string ne at /usr/local/lib/perl5/site_perl/5.10.0/HTML/
> Mason/Utils.pm line 40. (/usr/local/lib/perl5/site_perl/5.10.0/HTML/
> Mason/Utils.pm:40)
>
> Any ideas?
>
> Regards,
> Tom
>

Attachments:

PGP.sig (0.18 KB)

tom at netspot

May 20, 2008, 1:12 AM

Post #6 of 9 (325 views)
Permalink

Re: RT 3.8 beta 2 now available [In reply to]

On 20/05/2008, at 2:05 PM, Jesse Vincent wrote:

>>>
>>> Jesse
>>
>> Jesse,
>>
>> It seg faults for me on a dev box, RedHat Enterprise Linux 5 with
>> Perl 5.10.0. This box was successfully running 3.6.6 with no issues
>> and only had a few dependencies which needed upgrading to pass a
>> 3.7.85 'make testdeps'.
>>
>> It dies in HTML::Mason::Request::alter_superclass(), called from
>> RT::Interface::Web::Request.
>>
>
> When you install HTML::Mason, does it run and pass all its tests?

Yes, all except live tests and CHI. If it was an issue with
HTML::Mason I'd expect 15-subclass.t to fail (as it calls the same
alter_superclass method).

t/01-syntax........................ok
t/01a-comp-calls...................ok
t/02-sections......................ok
t/02a-filter.......................ok
t/04-misc..........................ok
t/05-request.......................ok
t/05a-stack-corruption.............ok
t/06-compiler......................ok
t/06a-compiler_obj.................ok
t/06b-compiler-named-subs..........ok
t/07-interp........................ok
t/07a-interp-mcr...................ok
t/07b-interp-static-source.........ok
t/09-component.....................ok
t/09a-comp_content.................ok
t/10-cache.........................ok
t/10a-cache-1.0x...................ok
t/10b-cache-chi....................skipped
all skipped: CHI is not installed
t/11-inherit.......................ok
t/12-taint.........................ok
t/13-errors........................ok
t/14-cgi...........................ok
t/14a-fake_apache..................ok
t/15-subclass......................ok
t/17-print.........................ok
t/18-leak..........................ok
t/19-subrequest....................ok
t/20-plugins.......................ok
t/21-escapes.......................ok
t/22-path-security.................ok
t/23-leak2.........................ok
t/24-tools.........................ok
t/99-pod...........................ok
t/live/CGIHandler..................skipped
all skipped: $TestConfig->{is_maintainer} is not true or
$TestConfig->{apache_dir} is not a directory
t/live/apache-filter...............skipped
all skipped: $TestConfig->{is_maintainer} is not true or
$TestConfig->{apache_dir} is not a directory
t/live/cgi-no-handler..............skipped
all skipped: $TestConfig->{is_maintainer} is not true or
$TestConfig->{apache_dir} is not a directory
t/live/cgi-with-handler............skipped
all skipped: $TestConfig->{is_maintainer} is not true or
$TestConfig->{apache_dir} is not a directory
t/live/libapreq-no-handler.........skipped
all skipped: $TestConfig->{is_maintainer} is not true or
$TestConfig->{apache_dir} is not a directory
t/live/libapreq-with-handler.......skipped
all skipped: $TestConfig->{is_maintainer} is not true or
$TestConfig->{apache_dir} is not a directory
t/live/multi-conf..................skipped
all skipped: $TestConfig->{is_maintainer} is not true or
$TestConfig->{apache_dir} is not a directory
t/live/no-config...................skipped
all skipped: $TestConfig->{is_maintainer} is not true or
$TestConfig->{apache_dir} is not a directory
t/live/set-content-type............skipped
all skipped: $TestConfig->{is_maintainer} is not true or
$TestConfig->{apache_dir} is not a directory
t/live/single-level-server-root....skipped
all skipped: $TestConfig->{is_maintainer} is not true or
$TestConfig->{apache_dir} is not a directory
t/live/taint.......................skipped
all skipped: $TestConfig->{is_maintainer} is not true or
$TestConfig->{apache_dir} is not a directory
All tests successful, 12 tests skipped.
Files=44, Tests=542, 27 wallclock secs ( 6.42 cusr + 1.52 csys =
7.94 CPU)

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tom at netspot

May 21, 2008, 2:01 AM

Post #7 of 9 (311 views)
Permalink

Re: RT 3.8 beta 2 now available [In reply to]

On 20/05/2008, at 5:42 PM, Tom Lanyon wrote:

> On 20/05/2008, at 2:05 PM, Jesse Vincent wrote:
>
>>>>
>>>> Jesse
>>>
>>> Jesse,
>>>
>>> It seg faults for me on a dev box, RedHat Enterprise Linux 5 with
>>> Perl 5.10.0. This box was successfully running 3.6.6 with no
>>> issues and only had a few dependencies which needed upgrading to
>>> pass a 3.7.85 'make testdeps'.
>>>
>>> It dies in HTML::Mason::Request::alter_superclass(), called from
>>> RT::Interface::Web::Request.
>>>
>>
>> When you install HTML::Mason, does it run and pass all its tests?
>
>
> Yes, all except live tests and CHI. If it was an issue with
> HTML::Mason I'd expect 15-subclass.t to fail (as it calls the same
> alter_superclass method).
>

To follow up my own email, this does seem like a HTML::Mason bug as I
can reproduce the SIGSEGV on two machines running perl 5.10.0 and
HTML::Mason 1.39 with the following test script, yet it runs fine on
perl 5.8.8 + HTML::Mason 1.39.

package TestRequest;
use strict;
use warnings;

use base 'HTML::Mason::Request';
use HTML::Mason::CGIHandler;

sub foo {
my $class = shift;
$class->alter_superclass( 'HTML::Mason::Request::CGI' );
$class->SUPER::new(@_);
}

package main;
my $bar = TestRequest->foo();

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Commercial support: sales[at]bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

ruz at bestpractical

Jun 18, 2008, 6:20 AM

Post #8 of 9 (169 views)
Permalink

Re: RT 3.8 beta 2 now available [In reply to]

I think this has been fixed in RC1 jesse released several days ago.

On Wed, May 21, 2008 at 1:01 PM, Tom Lanyon <tom[at]netspot.com.au> wrote:
> On 20/05/2008, at 5:42 PM, Tom Lanyon wrote:
>
>> On 20/05/2008, at 2:05 PM, Jesse Vincent wrote:
>>
>>>>>
>>>>> Jesse
>>>>
>>>> Jesse,
>>>>
>>>> It seg faults for me on a dev box, RedHat Enterprise Linux 5 with
>>>> Perl 5.10.0. This box was successfully running 3.6.6 with no
>>>> issues and only had a few dependencies which needed upgrading to
>>>> pass a 3.7.85 'make testdeps'.
>>>>
>>>> It dies in HTML::Mason::Request::alter_superclass(), called from
>>>> RT::Interface::Web::Request.
>>>>
>>>
>>> When you install HTML::Mason, does it run and pass all its tests?
>>
>>
>> Yes, all except live tests and CHI. If it was an issue with
>> HTML::Mason I'd expect 15-subclass.t to fail (as it calls the same
>> alter_superclass method).
>>
>
> To follow up my own email, this does seem like a HTML::Mason bug as I
> can reproduce the SIGSEGV on two machines running perl 5.10.0 and
> HTML::Mason 1.39 with the following test script, yet it runs fine on
> perl 5.8.8 + HTML::Mason 1.39.
>
>
> package TestRequest;
> use strict;
> use warnings;
>
> use base 'HTML::Mason::Request';
> use HTML::Mason::CGIHandler;
>
> sub foo {
> my $class = shift;
> $class->alter_superclass( 'HTML::Mason::Request::CGI' );
> $class->SUPER::new(@_);
> }
>
>
> package main;
> my $bar = TestRequest->foo();
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales[at]bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>

--
Best regards, Ruslan.
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tom at netspot

Jun 23, 2008, 9:20 PM

Post #9 of 9 (132 views)
Permalink

Re: RT 3.8 beta 2 now available [In reply to]

On 18/06/2008, at 10:50 PM, Ruslan Zakirov wrote:

> I think this has been fixed in RC1 jesse released several days ago.

Fantastic! Thanks guys, 3.8.0rc2 now works with perl 5.10.0.

Regards,
Tom
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