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Splitting queues into separate databases

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johan.baarman at citec

Jun 17, 2008, 4:47 AM

Post #1 of 2 (199 views)
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Splitting queues into separate databases

Hi list,

My company runs support for different customers on the same RT instance but
now due to company policy's we would have the need to split these into
separate databases. This would of course involve more than just the queues.
Is it possible to do this? The structure of the RT database is quite nested
so I guess it would involve some serious sql querys.

Br, Johan
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JoopvandeWege at mococo

Jun 17, 2008, 5:39 AM

Post #2 of 2 (180 views)
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Re: Splitting queues into separate databases [In reply to]

Johan Baarman wrote:
> Hi list,
>
> My company runs support for different customers on the same RT
> instance but now due to company policy's we would have the need to
> split these into separate databases. This would of course involve
> more than just the queues. Is it possible to do this? The structure
> of the RT database is quite nested so I guess it would involve some
> serious sql querys.
Just a thought, clone the original system into a Virtual Machine and
then use Shredder to get rid of everything you don't need for that
particular client, repeat as many times as you have clients.

Joop

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