Mailing List Archive: Request Tracker: Users

Splitting queues into separate databases

Index | Next | Previous | View Threaded

johan.baarman at citec

Jun 17, 2008, 4:47 AM

Post #1 of 2 (114 views)
Permalink

Splitting queues into separate databases

Hi list,

My company runs support for different customers on the same RT instance but
now due to company policy's we would have the need to split these into
separate databases. This would of course involve more than just the queues.
Is it possible to do this? The structure of the RT database is quite nested
so I guess it would involve some serious sql querys.

Br, Johan
###########################################

This message has been scanned by F-Secure Anti-Virus for Microsoft Exchange.
For more information, connect to http://www.f-secure.com/

JoopvandeWege at mococo

Jun 17, 2008, 5:39 AM

Post #2 of 2 (101 views)
Permalink

Re: Splitting queues into separate databases [In reply to]

Johan Baarman wrote:
> Hi list,
>
> My company runs support for different customers on the same RT
> instance but now due to company policy's we would have the need to
> split these into separate databases. This would of course involve
> more than just the queues. Is it possible to do this? The structure
> of the RT database is quite nested so I guess it would involve some
> serious sql querys.
Just a thought, clone the original system into a Virtual Machine and
then use Shredder to get rid of everything you don't need for that
particular client, repeat as many times as you have clients.

Joop

Index | Next | Previous | View Threaded

Interested in having your list archived? Contact lists@gossamer-threads.com