jesse at bestpractical
May 12, 2008, 5:47 AM
Post #2 of 2
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http://code.bestpractical.com/bps-public/RT-Extension-ActivityReports/
may have something useful to you.
-j
On May 12, 2008, at 7:13 AM, Divan Santana wrote:
> Hello All,
>
> I know this question must have been asked.
>
> I have been searching plenty but no luck and wanted to try ask the
> mailing
> list :)
>
> I am trying to pull a report for a very important stat for the
> customer.
> What is the average time for a ticket to be resolved from the time
> it was
> created ?
>
> It would be nice if it could exclude time that the ticket was
> stalled for but
> I would settle for anything right now.
>
> I am using rt 3.6.1.
> Can this be done in excel once exported from RT?
>
> I am no developer so hopefully there is a method that is not too
> complicated.
>
> Any advise please is welcomed.
> --
> Divan Santana
>
> Gtalk/MSN: Divan.Santana[at]GMail.com
> Skype: DivanSantana
>
>
> Love God, Love People, Love Life!
>
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