Mailing List Archive: Request Tracker: Users

Changing Owner

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jboris at adphila

May 9, 2008, 6:35 AM

Post #1 of 3 (49 views)
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Changing Owner

I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn't have the user I want to give it to. How does the
owner field drop down list get populated?

Or how does one change the owner of a ticket?
TIA

John Boris

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mike.peachey at jennic

May 9, 2008, 6:38 AM

Post #2 of 3 (45 views)
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Re: Changing Owner [In reply to]

John BORIS wrote:
> I am running RT 3.6.6. I want to change some owners of tickets but the
> drop down box doesn't have the user I want to give it to. How does the
> owner field drop down list get populated?
>
> Or how does one change the owner of a ticket?

I believe the box is populated with all users who are in the Privileged
group who have the "OwnTicket" permission for the queue.

--
Kind Regards,

__________________________________________________

Mike Peachey, IT
Tel: +44 114 281 2655
Fax: +44 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
Comp Reg No: 3191371 - Registered In England
http://www.jennic.com
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jmoseley at corp

May 9, 2008, 6:41 AM

Post #3 of 3 (45 views)
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Re: Changing Owner [In reply to]

First, you have to add the user if they don't already exist. Next, you
have to make sure that user has appropriate permissions to the queue the
ticket is in.

James Moseley

"John BORIS"
<jboris[at]adphila.o
rg> To
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al.com Subject
[rt-users] Changing Owner

05/09/2008 08:35
AM

I am running RT 3.6.6. I want to change some owners of tickets but the
drop down box doesn't have the user I want to give it to. How does the
owner field drop down list get populated?

Or how does one change the owner of a ticket?
TIA

John Boris

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales[at]bestpractical.com

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales[at]bestpractical.com

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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