KFCrocker at lbl
May 9, 2008, 9:55 AM
Post #2 of 2
(41 views)
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Re: creating export of tickets with comments
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Floor,
Are these tickets already in a queue in RT? If so, why are you using
SQL-Query when you could use the RT-Search/Bulk Update option? Just curious.
Kenn
LBNL
On 5/9/2008 4:28 AM, Floor Verschure wrote:
> Hello,
>
> I am trying to make an export of all tickets in a queue using an
> SQL-query. I've succeeded in creating a query including all custom
> fields (see below).
>
> In addition I also need all the comments with the tickets. Is there a
> way to do this and put them in a .csv or excell?
>
> Greetings, Floor Verschure
>
> ////////////////////////////////////////////////////////////////////////
>
> SELECT t.id, t.subject, t.priority, t.created, t.status,
> t.resolved, c37.content AS 'Eneco Ref. Nr.',c40.content AS 'Aspective
> Ref. Nr.' , c38.content AS 'Downtime',c39.content AS 'Workaround'
>
> FROM Tickets t
>
> LEFT JOIN TicketCustomFieldValues c38 ON (t.id = c38.ticket AND
> c38.customfield = 38)
> LEFT JOIN TicketCustomFieldValues c37 ON (t.id = c37.ticket AND
> c37.customfield = 37)
> LEFT JOIN TicketCustomFieldValues c39 ON (t.id = c39.ticket AND
> c39.customfield = 39)
> LEFT JOIN TicketCustomFieldValues c40 ON (t.id = c40.ticket AND
> c40.customfield = 40)
>
> WHERE t.Queue=44
>
> ///////////////////////////////////////////////////////////////////////
>
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