jesse at bestpractical
May 8, 2008, 5:16 PM
Post #3 of 3
(58 views)
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On May 8, 2008, at 7:53 PM, gordon[at]cryologic.com wrote:
> On Wed, Jan 16, 2008 at 12:02:52PM -0500, Yitzchak Schaffer wrote:
>> Greetings:
>>
>> Has anyone added custom fields where the choices are taken from a
>> query
>> against an outside database, perhaps by modifying the RT code? I
>> didn't
>> see anything about this in the docs, and it didn't seem like "Include
>> page" in the CF modification screen would be able to achieve this. If
>> not, where should I look in the source code -
>> share/html/Elements/EditCustomField seems like a good starting spot.
>
>
>> That's a feature we've added for RT 3.8. If you're currently in
>> development, you might want to start with RT 3.7 - we're trying to
>> get
>> 3.8 ready for release now (though don't have a scheduled date)
>
>
>
> Did this feature actually make it into 3.8? I haven't found
> reference to
> it in the changelogs.
Have a look at lib/RT/CustomFieldValues/External.pm
>
>
> gordon
>
>
>
>
>
> Jesse Vincent wrote:
>> We've integrated about 350 changes to RT in the last two months as
>> part
>> of the big push toward RT 3.8.0. Many of those changes were made to
>> integrate features Best Practical has built or prototyped for clients
>> over the past several years. Below, please find the high-level
>> changelog
>> for the differences between RT 3.7.81 and RT 3.7.85 (Beta 1 and
>> Beta 2).
>>
>> At this point, the known remaining work is mostly related to
>> polishing
>> the new web-based installation mechanism and cleaning up small
>> issues as
>> they're reported.
>>
>> RT 3.7.85 is NOT RECOMMENDED for production use, however we strongly
>> urge you to deploy it in your testing environment and provide
>> feedback
>> to help ensure that RT 3.8.0 is released soon and does what you need
>> when we release it.
>>
>>
>> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz
>> http://download.bestpractical.com/pub/rt/devel/rt-3.7.85.tar.gz.sig
>>
>> Best,
>> Jesse
>>
>>
>> Major new features:
>> * Designed a new default RT 3.8 visual style
>> * Added support for Rich text / HTML mail composition within RT
>> * Added support for batched email 'digests' (Weekly or daily)
>> as well as the ability for a user disable mail him or herself
>> * Added the ability for users to build multiple custom
>> 'dashboards'
>> out of saved searches, saved graphs and saved charts and to mail
>> those dashboards as reports on a regular basis.
>> * Added a new, friendlier web-based installation system.
>> * Added a Graphviz based visualization of ticket relationships
>> * Added simple buttons to create new related tickets
>> * Added simple 'bookmarks'/'favorites' support for tickets
>> * Added the Ability to subscribe to iCalendar feeds of ticket
>> start/due
>> dates in Google Calendar / iCal.app
>> * Integrated "BrandedQueues" RT extension. Let you specify a
>> different
>> subject token per queue
>> * Integrated RT::Action::ExtractSubjectTag to better support
>> conversations
>> between multiple ticketing systems
>> * Integrated RT::Action::LinearEscalate
>> * Integrated RT::Action::NotifyGroup
>>
>> Minor new features:
>> * EmailInput refactoring, for possible later autocompleter
>> * Clean up prototype/scriptaculous files
>> * more cleanups on mysql schema vs. charsets, update upgrade
>> script
>> as well
>> * Allow "mailto:" links as nav menu items
>> * Adding a PreForking variant of our Standalone webserver.
>> (currently disabled)
>> * Applied a patch from Brian Nelson to add better display of
>> "large
>> text"
>> custom fields.
>> * The "CreateTicket" widget now supports ticket bodies
>> * Added Dean Edwards "IE7.js" to make it easier to write
>> cross-browser styles
>> * Finally killed code duplicated between RT::EmailParser and
>> RT::InterfaceEmail
>
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