KFCrocker at lbl
May 7, 2008, 9:04 AM
Post #5 of 5
(101 views)
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IT GUY,
Well, there are a couple ways. Are the users you want to ignore
privileged? Are they in a group? The reason I ask is that if you have
these users segregated in some manner, you can modify the scrip to
accomplish this.
Kenn
LBNL
On 5/6/2008 10:57 PM, IT GUY wrote:
> Hi Kenn,
>
> I did resolve that error of getting two e-mails for one request. Both
> Global and queue-by-queue scripts were enabled. I removed one and the
> problem was solved.
>
> I'd like to ask one more thing, is there any way we can stop auto
> replies to certain e-mail addresses. I don't need to reply to those
> adressess at all.
>
> So far I think I have to disable auto repliying to all e-mail address.
>
> IT GUY
> Yogesh
>
> On Mon, May 5, 2008 at 10:22 PM, Kenneth Crocker <KFCrocker[at]lbl.gov
> <mailto:KFCrocker[at]lbl.gov>> wrote:
>
> IT GUY,
>
>
> Like I said, it would help to know what scrips you have set
> up, both globally and on a queue-by-queue basis. Also, the
> privileges you have set up; which ones at what level. Without this
> info, everything is just speculation and trial and error, which is
> not a good way to debug something.
>
> Kenn
> LBNL
>
>
> On 5/3/2008 11:16 PM, IT GUY wrote:
>
> Thanks Kenn,
> But I guess my problem is not over yet. I created a new user in
> RT and allowed him rights to create a ticket in one of the
> queues. Well after the ticket creation, he too got the same
> e-mail twice.
> I could see that RT had recorded two outgoing messages. I
> haven't seen the notify others scrip. I'll have a look and let
> you know.
> One more thing that I would like to ask, isn't RT supposed to
> mail and report about new ticket to the watchers or whoever I
> assign as watchers in that queue.
> IT GUY
> Yogesh
> On Thu, May 1, 2008 at 9:59 PM, Kenneth Crocker
> <KFCrocker[at]lbl.gov <mailto:KFCrocker[at]lbl.gov>
> <mailto:KFCrocker[at]lbl.gov <mailto:KFCrocker[at]lbl.gov>>> wrote:
>
> IT GUT,
>
>
> Well, gee, that could be caused by MANY things. You could
> have the Action set to "Notify AdminCc, Cc, Requestors" and you
> happen to be in two of those roles for those tickets. IT COULD be
> That you are also on the ticket Cc's list and you have a
> scrip that
> notifies "Others". It would help a great in debugging if
> perhaps you
> would specify what scrips you have and who is in what roles
> for the
> Queue & Globally. Then we might be able to whittle down the
> possibilities.
>
>
> Kenn
> LBNL
>
>
> On 5/1/2008 4:50 AM, IT GUY wrote:
>
> Dear All,
> I always get two e-mail replies when ever a ticket is
> created
> via e-mail in any queue. How can I stop
> Thanks in advance,
> Yogesh
>
>
>
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