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itinfoguy at gmail

May 4, 2008, 2:17 AM

Post #1 of 3 (149 views)
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E-mail

Hello,

My problem now is, when I reply with the Ticket ID as the subject, my
message doesn't go where it is supposed to be going. Instead a new ticked is
created which is not good. If any one replies with the Ticked ID as the
subject, the message should go in as comment.

Am I missing something. Or is there something wrong with my fetchmail.

IT GUY
Yogesh


lists_rt at amnesiamachine

May 5, 2008, 5:52 PM

Post #2 of 3 (129 views)
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Re: E-mail [In reply to]

Hi there,
Would you mind posting your fetchmail configuration?

-Matt


On Sun, May 4, 2008 at 3:17 AM, IT GUY <itinfoguy[at]gmail.com> wrote:

> Hello,
>
> My problem now is, when I reply with the Ticket ID as the subject, my
> message doesn't go where it is supposed to be going. Instead a new ticked is
> created which is not good. If any one replies with the Ticked ID as the
> subject, the message should go in as comment.
>
> Am I missing something. Or is there something wrong with my fetchmail.
>
> IT GUY
> Yogesh
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales[at]bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>


itinfoguy at gmail

May 6, 2008, 10:48 PM

Post #3 of 3 (118 views)
Permalink
Re: E-mail [In reply to]

Hi Matt,

Here's my fetch mail configuration...



poll pop3.subisu.net.np proto pop3:

username rf.rt password x mda "/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue rfsupport --action correspond"
username rt password x mda "/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue general --action correspond"
username mrtg.rt password x mda "/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue mrtg --action correspond"
username link.rt password x mda "/usr/sbin/rt-mailgate --url
http://rt.subisu.net.np --queue linkupdown --action correspond"

One more question, Can I stop auto reply when a new ticket is created for
certain email addressess.

Thanks in Advance,

IT GUY
Yogesh




On Tue, May 6, 2008 at 6:37 AM, RT Lists <lists_rt[at]amnesiamachine.com>
wrote:

> Hi there,
> Would you mind posting your fetchmail configuration?
>
> -Matt
>
>
> On Sun, May 4, 2008 at 3:17 AM, IT GUY <itinfoguy[at]gmail.com> wrote:
>
> > Hello,
> >
> > My problem now is, when I reply with the Ticket ID as the subject, my
> > message doesn't go where it is supposed to be going. Instead a new ticked is
> > created which is not good. If any one replies with the Ticked ID as the
> > subject, the message should go in as comment.
> >
> > Am I missing something. Or is there something wrong with my fetchmail.
> >
> > IT GUY
> > Yogesh
> >
> >
> > _______________________________________________
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> >
> > Community help: http://wiki.bestpractical.com
> > Commercial support: sales[at]bestpractical.com
> >
> >
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> > Buy a copy at http://rtbook.bestpractical.com
> >
>
>

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