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Possible to extract 'To:' mail field?

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tom at netspot

Mar 2, 2008, 6:56 PM

Post #1 of 3 (423 views)
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Possible to extract 'To:' mail field?

Greetings,

For a queue which has multiple email addresses reaching it, we wish to
pull out statistics of which addresses are being used and set up some
custom fields based on it.

I could do this via a few extensions to rt-mailgate, but was wondering
if there's any way to extract the initial To field from the Ticket
object so I can do this in a Scrip?

Thanks,
Tom
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torsten.brumm at Kuehne-Nagel

Mar 2, 2008, 10:37 PM

Post #2 of 3 (391 views)
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Re: Possible to extract 'To:' mail field? [In reply to]

Try extractcustomfield values extension, it supports also to parse the mail header.

Torsten

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-----Original Message-----
From: rt-users-bounces [at] lists <rt-users-bounces [at] lists>
To: rt-users [at] lists <rt-users [at] lists>
Sent: Mon Mar 03 03:56:23 2008
Subject: [rt-users] Possible to extract 'To:' mail field?

Greetings,

For a queue which has multiple email addresses reaching it, we wish to
pull out statistics of which addresses are being used and set up some
custom fields based on it.

I could do this via a few extensions to rt-mailgate, but was wondering
if there's any way to extract the initial To field from the Ticket
object so I can do this in a Scrip?

Thanks,
Tom
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Commercial support: sales [at] bestpractical

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smithj4 at bnl

Mar 3, 2008, 4:40 AM

Post #3 of 3 (389 views)
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Re: Possible to extract 'To:' mail field? [In reply to]

Hi Tom,

We have a Scrip which needs to look at some of the original email
headers, here is the portion which does the header extraction:

my $Transaction = $self->TransactionObj;
my $header = $Transaction->Attachments->First->GetHeader('To');
my @addr = Mail::Address->parse($header);
foreach my $addrobj (@addr) {
my $addr = lc $RT::Nobody->UserObj->CanonicalizeEmailAddress($addrobj->address);
# $addr is now set to one of the To recipients.
}

~Jason

On Mon, 2008-03-03 at 13:26 +1030, Tom Lanyon wrote:
> Greetings,
>
> For a queue which has multiple email addresses reaching it, we wish to
> pull out statistics of which addresses are being used and set up some
> custom fields based on it.
>
> I could do this via a few extensions to rt-mailgate, but was wondering
> if there's any way to extract the initial To field from the Ticket
> object so I can do this in a Scrip?
>
> Thanks,
> Tom
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales [at] bestpractical
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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Commercial support: sales [at] bestpractical

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