KFCrocker at lbl
Mar 3, 2008, 10:09 AM
Post #2 of 2
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Re: Cookie cutter scrip to suppress auto-reply for one address?
[In reply to]
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Kelly,
In our organization, an alias corresponds to a queue. If your setup is
the same and don't want an alias to send out an autoreply for tickets
when they are created, I would disable that scrip in that queue.
Kenn
LBNL
On 3/1/2008 1:12 PM, Kelly Jones wrote:
> I'm using RT3.4.5 (upgrading soon!), and have these aliases for one of
> my queues:
>
> support: "|/usr/local/rt3/bin/rt-mailgate --queue support --action
> correspond --url http://rt.myserver.com"
>
> support-comment: "|/usr/local/rt3/bin/rt-mailgate --queue support
> --action comment --url http://rt.myserver.com"
>
> I now want to setup this alias:
>
> support-noreply: support
>
> so that email sent to support-noreply creates a ticket, but doesn't
> send the requestor an auto-reply.
>
> Is there a cookie cutter scrip that will do this? Do I need to tweak
> the global autoreply scrip? Can I use squelchEmail() cleverly here? Is
> there an undocumented option to rt-mailgate that might help?
>
> I did notice that "support-noreply[at]myserver.com" ends up as a cc on
> the ticket (probably because RT doesn't recognize it as the same
> address as "support[at]myserver.com") -- can I use this somehow? ("if
> ($self->TicketObj->??? =~/noreply/i)" or something?).
>
> --
> We're just a Bunch Of Regular Guys, a collective group that's trying
> to understand and assimilate technology. We feel that resistance to
> new ideas and technology is unwise and ultimately futile.
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