Login | Register For Free | Help
Search for: (Advanced)

Mailing List Archive: Request Tracker: Users

handling large queues

 

 

Request Tracker users RSS feed   Index | Next | Previous | View Threaded


op at atnet

Dec 6, 2000, 7:01 AM

Post #1 of 3 (172 views)
Permalink
handling large queues

hi,

how do people handle large queues? say, with several hundred to
over 2 thousend tickets? and there isn't a further sane possibility to
divide those mails into subqueues. but in general, how am i
expected to maintain/handle such queues?
mostly it's a problem because netcrap renders those tables for a
looong time which sucks more or less.
tahnks for any hints/tipps.

so long
--
Othmar Pasteka jabber-id: blinder [at] jabber
at-net Misc. Dept. IRCNet: Blinder/OpenProjectsNetwork: BlindMan
-------


rboyd at wildcard

Dec 6, 2000, 8:08 AM

Post #2 of 3 (171 views)
Permalink
Re: handling large queues [In reply to]

The basic nature of a queue is that if you're adding to it faster than
you're removing from it, it will soon become unmanagable.

If you're not able to resolve your trouble tickets faster than they come
in, then you need to rethink your solution.

-rob

On Wed, 6 Dec 2000, Othmar Pasteka wrote:

> hi,
>
> how do people handle large queues? say, with several hundred to
> over 2 thousend tickets? and there isn't a further sane possibility to
> divide those mails into subqueues. but in general, how am i
> expected to maintain/handle such queues?
> mostly it's a problem because netcrap renders those tables for a
> looong time which sucks more or less.
> tahnks for any hints/tipps.
>
> so long
> --
> Othmar Pasteka jabber-id: blinder [at] jabber
> at-net Misc. Dept. IRCNet: Blinder/OpenProjectsNetwork: BlindMan
> -------
>
> _______________________________________________
> rt-users mailing list
> rt-users [at] lists
> http://lists.fsck.com/mailman/listinfo/rt-users
>


jdfalk at mail-abuse

Dec 6, 2000, 10:33 PM

Post #3 of 3 (168 views)
Permalink
Re: handling large queues [In reply to]

On 12/06/00, Othmar Pasteka <op [at] atnet> wrote:

> how do people handle large queues? say, with several hundred to
> over 2 thousend tickets? and there isn't a further sane possibility to
> divide those mails into subqueues. but in general, how am i
> expected to maintain/handle such queues?
> mostly it's a problem because netcrap renders those tables for a
> looong time which sucks more or less.

When there's nothing that I or anyone in my organization can
do to resolve a ticket, I usually mark it "stalled" (so that
it isn't on the default view anymore); soon as the Requestor
e-mails in a response, it'll be re-opened and we will pay
attention to it again.

--
J.D. Falk "Laughter is the sound
Product Manager that knowledge makes when it's born."
Mail Abuse Prevention System LLC -- The Cluetrain Manifesto

Request Tracker users RSS feed   Index | Next | Previous | View Threaded
 
 


Interested in having your list archived? Contact Gossamer Threads
 
  Web Applications & Managed Hosting Powered by Gossamer Threads Inc.