KFCrocker at lbl
Nov 16, 2007, 10:00 AM
Post #3 of 4
(302 views)
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Enrique,
Did you try giving all the Search Rights Globally to "Everyone"? Also,
I'm not sure a non-privileged user can search tickets in a Queue they
don't have rights to see. If you give the search rights globally, you
could then give the "un-privileged" users the "ShowTicket" and
"SeeQueue" rights on a queue-by-queue basis. But that, in essence,
makes the "unprivileged" become users with some privileges. HA! kinda
funny really. Anyway, hope this helps.
Kenn
LBNL
On 11/16/2007 7:28 AM, Enrique Gaona wrote:
> Hi,
> Is there a way to enable the simple search feature for non-privileged
> users? I know non-priv users don't have any rights at all in RT, but I'd
> like to give them some search capabilities, if possible. Thanks.
>
>
> Enrique
>
>
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_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:
If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at sales [at] bestpractical or call us at +1 617 812 0745.
Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
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