Login | Register For Free | Help
Search for: (Advanced)

Mailing List Archive: Request Tracker: Users

RT statistics?

 

 

Request Tracker users RSS feed   Index | Next | Previous | View Threaded


wouter.van.den.bergh at nl

Oct 30, 2007, 3:32 AM

Post #1 of 4 (1460 views)
Permalink
RT statistics?

Hi,



I have a working RT 3.6.1 install, and I would like some easy to manage
statistics with it.



I've found this; http://wiki.bestpractical.com/view/RT3StatisticsPackage
But it seems rather outdated. When I install this on our system, the
stats are just working half/half.



Does anyone know if there is an updated package available for RT 3.6.1,
or something similar alike it?



Regards,


Wouter van den Bergh, Customer Support Engineer 2nd Line

Easynet Nederland B.V., http://www.easynet.nl <http://www.easynet.nl/>

Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80,
Fax: +31 (0)20 798 98 05



CSC [at] nl


elacour at easter-eggs

Oct 30, 2007, 4:00 AM

Post #2 of 4 (1423 views)
Permalink
Re: RT statistics? [In reply to]

On Tue, Oct 30, 2007 at 11:32:42AM +0100, Wouter van den Bergh wrote:
> Hi,
>
>
>
> I have a working RT 3.6.1 install, and I would like some easy to manage
> statistics with it.
>
> I've found this; http://wiki.bestpractical.com/view/RT3StatisticsPackage
> But it seems rather outdated. When I install this on our system, the
> stats are just working half/half.
>
> Does anyone know if there is an updated package available for RT 3.6.1,
> or something similar alike it?
>
>

Rt 3.6.x now include a new statistic module, accessible via the
Tools/Reports menu (3 built-in reports, you can add it by creating new
Mason components).
You can also generate graph from a search, look at the bottom of your
search result, there is a button to convert it in pie or bar chart.


--
Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour [at] easter-eggs - http://www.easter-eggs.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at sales [at] bestpractical or call us at +1 617 812 0745.


Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


wouter.van.den.bergh at nl

Nov 1, 2007, 3:04 AM

Post #3 of 4 (1410 views)
Permalink
RE: RT statistics? [In reply to]

Hi,

I cannot exactly find how to create new 'Mason components'. Do you happen to have some documentation about it somewhere?


Regards,

Met vriendelijke groet,



Wouter van den Bergh, Customer Support Engineer 2nd Line

Easynet Nederland B.V., http://www.easynet.nl

Tel(Nationaal): 0800-6682937 Tel(Internationaal): +31 (0)20 798 98 80, Fax: +31 (0)20 798 98 05



CSC [at] nl


-----Original Message-----
From: rt-users-bounces [at] lists [mailto:rt-users-bounces [at] lists] On Behalf Of Emmanuel Lacour
Sent: dinsdag 30 oktober 2007 12:01
To: rt-users [at] lists
Subject: Re: [rt-users] RT statistics?

On Tue, Oct 30, 2007 at 11:32:42AM +0100, Wouter van den Bergh wrote:
> Hi,
>
>
>
> I have a working RT 3.6.1 install, and I would like some easy to manage
> statistics with it.
>
> I've found this; http://wiki.bestpractical.com/view/RT3StatisticsPackage
> But it seems rather outdated. When I install this on our system, the
> stats are just working half/half.
>
> Does anyone know if there is an updated package available for RT 3.6.1,
> or something similar alike it?
>
>

Rt 3.6.x now include a new statistic module, accessible via the
Tools/Reports menu (3 built-in reports, you can add it by creating new
Mason components).
You can also generate graph from a search, look at the bottom of your
search result, there is a button to convert it in pie or bar chart.


--
Emmanuel Lacour ------------------------------------ Easter-eggs
44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 41 35 00 76
mailto:elacour [at] easter-eggs - http://www.easter-eggs.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at sales [at] bestpractical or call us at +1 617 812 0745.


Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at sales [at] bestpractical or call us at +1 617 812 0745.


Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


elacour at easter-eggs

Nov 2, 2007, 3:42 AM

Post #4 of 4 (1406 views)
Permalink
Re: RT statistics? [In reply to]

On Thu, Nov 01, 2007 at 11:04:38AM +0100, Wouter van den Bergh wrote:
> Hi,
>
> I cannot exactly find how to create new 'Mason components'. Do you
> happen to have some documentation about it somewhere?
>

No docs ...

But like with every free software, source code is available ;)

I cannot explain you all the Mason stuff, but:

Each reports in the "Tools/Reports" menu, are built from a file in
rt/share/html/Tools/Reports.

So to create new reports, you can do:

mkdir -p rt/local/html/Tools/Reports

then copy and rename one of the file in rt/share/html/Tools/Reports in
this new directory and ... edit it to suit your needs ;)

--
Emmanuel Lacour
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we'll take
up to 20 percent off the price. This sale won't last long, so get in touch today.
Email us at sales [at] bestpractical or call us at +1 617 812 0745.


Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Request Tracker users RSS feed   Index | Next | Previous | View Threaded
 
 


Interested in having your list archived? Contact Gossamer Threads
 
  Web Applications & Managed Hosting Powered by Gossamer Threads Inc.