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dfj at thermeon

Sep 17, 2007, 6:53 AM

Post #1 of 3 (191 views)
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Comments not sending added Bcc e-mails

I have an issue where if I go to add a comment to a ticket and enter someone
into the Bcc field, no e-mails are sent to that person when I save the
comment. Is this an issue anyone else has or is this local to my verion?
(This is RT 3.6.4)

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jesse at bestpractical

Sep 17, 2007, 7:20 AM

Post #2 of 3 (180 views)
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Re: Comments not sending added Bcc e-mails [In reply to]

On Sep 17, 2007, at 9:53 AM, Daniel Jennings wrote:

> I have an issue where if I go to add a comment to a ticket and
> enter someone
> into the Bcc field, no e-mails are sent to that person when I save the
> comment. Is this an issue anyone else has or is this local to my
> verion?
>
Did you remove the "on comment, notify other recipients" scrip?

> (This is RT 3.6.4)
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales[at]bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
Attachments: PGP.sig (0.18 KB)


dfj at thermeon

Sep 17, 2007, 7:53 AM

Post #3 of 3 (178 views)
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RE: Comments not sending added Bcc e-mails [In reply to]

I've not removed any that existed since the update, but your right, it
doesn't exist. I'll add it and that should sort it out, thank you.

-----Original Message-----
From: rt-users-bounces[at]lists.bestpractical.com
[mailto:rt-users-bounces[at]lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: 17 September 2007 15:20
To: Daniel Jennings
Cc: rt-users[at]lists.bestpractical.com
Subject: Re: [rt-users] Comments not sending added Bcc e-mails


On Sep 17, 2007, at 9:53 AM, Daniel Jennings wrote:

> I have an issue where if I go to add a comment to a ticket and enter
> someone into the Bcc field, no e-mails are sent to that person when I
> save the comment. Is this an issue anyone else has or is this local to
> my verion?
>
Did you remove the "on comment, notify other recipients" scrip?

> (This is RT 3.6.4)
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com Commercial support:
> sales[at]bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>


_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales[at]bestpractical.com


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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