Mailing List Archive: Request Tracker: Users

Adding CC's from original Email

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Adam_Savage at skillsoft

Sep 14, 2007, 12:04 PM

Post #1 of 3 (304 views)
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Adding CC's from original Email

Hi!

Is there a way to add the CC's of an original email sent to RT to the CC
of the ticket created?

For example I send an email from my outlook client to
rtqueue [at] mycompany and I cc a couple people in this same email.. I'd
like these people to be added to the CC of the ticket. Is this possible?

Thank you,

-Adam

schamane at fam

Sep 14, 2007, 12:14 PM

Post #2 of 3 (260 views)
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Re: Adding CC's from original Email [In reply to]

Hi Adam,

On Fri, 14 Sep 2007, Adam Savage wrote:

> Is there a way to add the CC's of an original email sent to RT to
> the CC of the ticket created?

You might want to have a look at
http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs
and option $ParseNewMessageForTicketCcs in RT_SiteConfig.pm

HTH,

--
-- Andreas

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Adam_Savage at skillsoft

Sep 14, 2007, 1:51 PM

Post #3 of 3 (275 views)
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RE: Adding CC's from original Email [In reply to]

Thank you, I'll take a look.

-Adam

-----Original Message-----
From: rt-users-bounces [at] lists
[mailto:rt-users-bounces [at] lists] On Behalf Of Andreas
Schamanek
Sent: Friday, September 14, 2007 3:15 PM
To: rt-users [at] lists
Subject: Re: [rt-users] Adding CC's from original Email

Hi Adam,

On Fri, 14 Sep 2007, Adam Savage wrote:

> Is there a way to add the CC's of an original email sent to RT to
> the CC of the ticket created?

You might want to have a look at
http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs
and option $ParseNewMessageForTicketCcs in RT_SiteConfig.pm

HTH,

--
-- Andreas

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales [at] bestpractical

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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