Adam_Savage at skillsoft
Sep 14, 2007, 1:51 PM
Post #3 of 3
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Thank you, I'll take a look.
-Adam
-----Original Message-----
From: rt-users-bounces[at]lists.bestpractical.com
[mailto:rt-users-bounces[at]lists.bestpractical.com] On Behalf Of Andreas
Schamanek
Sent: Friday, September 14, 2007 3:15 PM
To: rt-users[at]lists.bestpractical.com
Subject: Re: [rt-users] Adding CC's from original Email
Hi Adam,
On Fri, 14 Sep 2007, Adam Savage wrote:
> Is there a way to add the CC's of an original email sent to RT to
> the CC of the ticket created?
You might want to have a look at
http://wiki.bestpractical.com/view/ParseFollowupMessageForTicketCcs
and option $ParseNewMessageForTicketCcs in RT_SiteConfig.pm
HTH,
--
-- Andreas
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