Mailing List Archive: Request Tracker: Users

+1 for "more of the same"

Index | Next | Previous | View Threaded

marc at popularpower

Jul 24, 2000, 10:52 PM

Post #1 of 2 (208 views)
Permalink

+1 for "more of the same"

Sorry to see the "fork" thread.

Our company just picked up rt last week, and we're now using it across a
bunch of different areas -- user feedback, jobs, etc. This is the first
time in my experience that a makefile properly built a database table
_and_ a setuid cgi script and had them both work out of the box. Pretty
impressive. Yeah, there are UI things we want to tweak, and mime handling
sure would be great. But really rt has completely changed the way we're
working. (Mostly for the better -- except when we just want to play with
the damn thing all the time.)

We've found rt to be stable, very easy to install, very functional, and
with a very good approach to feature inclusion. This general type of tool
could have more knobs and buttons than the space shuttle, but rt has a
very good, minimal set of functionality that makes it easy for everyone in
the company to use. If design is the process of removing features until
the product is done, the design is optimal.

So whatever process got rt to its current state, please count this as +1
for continuing that process. Its resulting product is awesome.

-Marc <marc [at] popularpower>

Give your computer something to dream about. (tm)
Popular Power - www.popularpower.com

jdfalk at mail-abuse

Jul 25, 2000, 1:03 PM

Post #2 of 2 (197 views)
Permalink

Re: +1 for "more of the same" [In reply to]

On 07/24/00, Marc Hedlund <marc [at] popularpower> wrote:

> We've found rt to be stable, very easy to install, very functional, and
> with a very good approach to feature inclusion. This general type of tool
> could have more knobs and buttons than the space shuttle, but rt has a
> very good, minimal set of functionality that makes it easy for everyone in
> the company to use. If design is the process of removing features until
> the product is done, the design is optimal.

The big expensive commercial tracking systems are the ones with
insane amounts of features; one of the reasons we decided to go
with RT at MAPS is that it's simple and does what we want (mostly),
and we can get the source to hack in anything else that's needed.

As for helping with code...I think that once RT2 is stable in
the eyes of the developers, there'll be other folks ready to add
any remaining needed functionality. But when it's not yet ready
for production, adding features can be difficult -- never know
if they'll need to be rewritten when other things change.

--
J.D. Falk "Laughter is the sound
Product Manager that knowledge makes when it's born."
Mail Abuse Prevention System LLC -- The Cluetrain Manifesto

Index | Next | Previous | View Threaded

Interested in having your list archived? Contact Gossamer Threads